The Mcgraw-Hill One-Day Workshop

Preparation; timetable; materials required; accommodation and room layout; session timings. Part 1 Introduction: timing guidelines; about the day's programme; exercise - closing the store. Part 2 Communication vehicles: timing guidelines; communication vehicles; exercise - one-way communications; closing the store - answers; one-way vs. two-way communication; barriers; exercise - barriers to communication; rules for communication. Part 3 Personal signals: timing guidelines; personal signals. Part 4 Getting the message across: timing guidelines; getting the message across; exercise - giving instructions; after lunch. Part 5 Communication style: timing guidelines; communication style; communication grid; communication skills; building receiving skills. Part 6 Planning ahead: timing guidelines; action planning; further reading; about the author and Harbridge Consulting Group; slides.