Developing Quality in Personal Social Services
Routledge (Verlag)
978-1-138-35145-5 (ISBN)
Given the social and economic context within which these developments are taking place, the focus of the contributions is on their critical assessment in different European countries. An overview is given about national developments in the areas of care for older persons and other social services. The contributors from Austria, Belgium, Denmark, Finland, Germany, Italy, the Netherlands, Norway, Sweden, and the UK look at how and by whom quality is defined and what challenges the actors of the traditionally mixed economy of personal social services are meeting. Empirical evidence about user involvement and satisfaction is given but also theoretical reasoning about the impact of business approaches on a "pubic good". Thus, the book tries to fill an important gap in practice, research and policy-making concerning personal social services and quality issues.
Adalbert Evers, Riitta Haverinen, Kai Leichsenring, Gerlad Wistow
Part 1. Concepts. 1. Quality Development – Part of a Changing Culture of Care in Personal Social Services. Adalbert Evers. 2. Business and Professional Approaches to Quality Improvement: A Comparison of their Suitability for the Personal Social Services. Christopher Pollitt. 3. Quality Management in Finland – Problems and Possibilities. Mikko Mäntysaari. 4. Quality in Personal Social Services: The Developing Role of User Involvement in the UK. Peter Beresford, Suzy Croft, Clare Evans, Tessa Harding. Part 2. Methods. 5. Professionals and Quality Initiatives in Health and Social Services. Marketta Rajavaara. 6. Measuring Quality in Personal Social Services? Monica Dowling. 7. Towards a New Client Orientation through Continuous Improvement. Maria Oppen. 8. Combining Client Interests with Professionalism in the Organization. Gabriëlle Verbeek. 9. Quality Management and Quality Assurance in Residential and Nursing Home Care in Britain and Germany. Barbara Klein. 10. User-Centred Performance Indicators for Inspection of Community Care in Scotland: Developing a Framework. Rosemary Bland. Part 3. Cases and Comments. 11. Quality Assured or Quality Compromised? Developing Domiciliary Care Markets in Britain. Brian Hardy / Gerald Wistow. 12. Rationality and Management in Public Care Services. Sturle Næss / Kari Wærness. 13. Quality by Users’ Influence and Involvement in Denmark – The Logical Development of Social Services. Steen Bengtsson. 14. The City of Stockholm’s Awards for Good Quality. Jonas Bjelfvenstam. 15. Quality in Home Care and Nursing? Karen Christensen. 16. Promoting Quality of Life for Oldern People in Institutions. Carla Costanzi. 17. Some National and Local Quality Strategies in Finland. Riitta Haverinen. 18. Quality of Care on Whose Terms? Marja A. Pijl. 19. Quality Measurements and Some Unintended Consequences: Can Quasi-Quality Be a Consequence of Quality Standards? Britt Slagsvold.
Erscheinungsdatum | 18.06.2019 |
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Reihe/Serie | Routledge Revivals |
Verlagsort | London |
Sprache | englisch |
Maße | 174 x 246 mm |
Gewicht | 453 g |
Themenwelt | Sozialwissenschaften ► Soziologie |
Wirtschaft ► Betriebswirtschaft / Management | |
Wirtschaft ► Volkswirtschaftslehre | |
ISBN-10 | 1-138-35145-8 / 1138351458 |
ISBN-13 | 978-1-138-35145-5 / 9781138351455 |
Zustand | Neuware |
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