Research Handbook on Street-Level Bureaucracy

Edited by Peter Hupe, Visiting Professor, KU Leuven Public Governance Institute, Belgium

Contents:

Preface
Part I Street-level bureaucracy as a scholarly theme
1. Contextualizing government-in-action
Peter Hupe

2. Positioning street-level bureaucracy research
Peter Hupe and Michael Hill

3. Conceptualizing street-level bureaucracy in context
Peter Hupe

Part II Theoretical issues in street-level bureaucracy research
4. Specifying the dependent variable in street-level bureaucracy research
Liesbeth Van Parys

5. Adopting an institutional view in street-level bureaucracy research
Deborah Rice

6. Street-level bureaucracy research and social inequality
Gabriela Lotta and Roberto Pires

7. Street-level bureaucracy research and the specification of national culture
Marie Østergaard Møller

8. Discrimination and representation in street-level bureaucracies
Nadine Raaphorst and Sandra Groeneveld

9. Using drama to understand street-level practice
Tony Evans

10. Dealing with hybridization in street-level bureaucracy research
Tanja Klenk and Nissim Cohen

11. Street-level bureaucracy research and the impact of digital office technologies
Matilde Høybye-Mortensen

12. Street-level bureaucracy research and first-line supervision
Peter Hupe and Lael R. Keiser

13. Street-level bureaucracy research and professionalism
Gitte Sommer Harrits

14. Policy re-design from the street level
Nissim Cohen and Tanja Klenk

15. Street-level bureaucracy research and accountability beyond hierarchy
Eva Lieberherr and Eva Thomann

16. Dealing with cross-countries variation in the comparative study of public administration and street-level bureaucracy
Sabine Kuhlmann

17. Explaining public task performance
Peter Hupe

Part III Methodological issues in street-level bureaucracy research
18. Comparing public task performance
Michael Hill and Peter Hupe

19. Mixed-methods designs in street-level bureaucracy research
Carina Schott and Daphne van Kleef

20. Quantitative street-level bureaucracy research
Nadine van Engen

21. Qualitative data analysis in implementation and street-level bureaucracy research
Anka Kekez

22. Levels of analysis in street-level bureaucracy research
Anat Gofen, Shelly Sella and Drorit Gassner

23. Networks as unit of analysis in street-level bureaucracy research
Kim Loyens

24. Qualitative Comparative Analysis (QCA) as a tool for street-level bureaucracy research
Eva Thomann

25. Using vignettes in street-level bureaucracy research
Gitte Sommer Harrits

Part IV New dimensions of studying street-level bureaucracy
26. Street-level bureaucracy research across the borders of scholarly communities
Vivienne Byers

27. Street-level bureaucracy research and the assessment of ethical conduct
Helena Olofsdotter Stensöta

28. Street-level bureaucracy and democratic theory
Bernardo Zacka

Part V Conclusion
29. Lessons for doing street-level bureaucracy research
Peter Hupe

30. The ground floor of government in context: An agenda for street-level bureaucracy research.
Peter Hupe

Index