Managing Public Trust (eBook)

Barbara Kożuch is Professor of Economic Sciences at Jagiellonian University in Kraków, Poland, and a specialist in Organisation Theory and Public Management. Slawomir J. Magala is Professor of Cross-Cultural Management in the Department of Organizational Sciences and Human Resource Management at the Rotterdam School of Management, Erasmus University, the Netherlands. Joanna Paliszkiewicz is Professor at the Warsaw University of Life Sciences – SGGW, Poland, and at the Polish Japanese Academy of Information Technology. 

PART 1: Trust and public trust: background and definitions1. Trust - multifaceted notion (J. Paliszkiewicz)1.1. Introduction 1.2. The meaning of trust1.3. The types of trust1.4. The dimensions of trust1.5. The role of trust in management1.6. Chapter summary2. Understanding public trust (B. Kożuch)2.1. Introduction2.2. Theoretical background2.2.1. The nature of public organisations2.2.2. Highlighting distinctive features of public organisations2.3. Defining public trust under discipline management and organisation2.3.1. Traditional approaches to public trust2.3.2. Organisational perspective of public trust2.4. Chapter summaryPART 2: Public trust and organisational challenges3. Public trust and organisational change (S. Magala)3.1. Introduction3.2. Organizing trust 3.3. Trusting organizations3.4. Trust in academic bureaucracy3.5. Chapter summary4. Public trust and organisational learning in academic institutions in Poland (B. Kożuch, K. Sienkiewicz-Małyjurek, R. Lenart-Gansiniec)4.1. Introduction 4.2. Theoretical background4.2.1. Trust as a condition for effective organisational relationships4.2.2. Public trust and organisational learning as tools of managing academic institutions 4.3. Research results4.3.1. Research method4.3.2. Evaluation of the impact of trust on inter-organisational learning and knowledge creation4.4. Chapter summary5. The role and importance of trust in the processes of human resources management (M. Bugdol)5.1. Introduction5.2. Trust in the process of selection and recruitment5.3. Trust in the process of adaptation and socialisation5.4. Trust in the process of training5.5. Trust in employee evaluations 5.6. Trust in employee motivation5.7. Control and trust5.8. Layoffs and trust5.9. Conditions for the growth and development of trust5.10. Chapter summary6. Cultural factors of trust in a public organisation as a workplace (M. Chmielecki, Ł. Sułkowski)6.1. Introduction6.2. Public trust within social systems6.3. System trust as a substitute for organisational trust6.4. Public trust and culture6.5. Trust and organisational performance6.6. Chapter summary7. Trust and strategic partnership – a barrier for developing dynamic capabilities as illustrated by the example of a public organisation (J. Sivusuo, J. Takala) 7.1. Introduction7.2. Literature review: dynamics capabilities, strategic partnership, and trust7.3. Research part7.4. Chapter summaryPART 3: The development of public trust8. Building public trust in social media (D. Konieczna, J. Paliszkiewicz, J. Gołuchowski, B. Filipczyk)8.1. Introduction8.2. Impact of social media on the development of public trust 8.3. Analysis of building public trust in the process of participatory budgets consultation8.4. Methodology of research 8.5. Results8.6. Chapter summary9. Public service design and public trust: conceptualizing and sustainability (A. Jabłoński)9.1. Introduction9.2. Public trust and public distrust9.3. Public service design (PSD) versus  public trust9.4. Sustainability in public organizations versus public trust 9.5. Co-production  versus  sustainability9.6. Conceptualizing the sustainability of public organizations9.7. Discussion and limitation9.8. Chapter summaryPart 4: The dynamics of public trust in organisational co-operation10. Mutual trust: joint performance by operations strategy implementation - securing the value chain by preparedness process (V.-J. Vornanen, A. Sivula, Y. Liu, J. Takala)10.1. Introduction10.2. Rebuilding public safety 10.3. Preparedness in the support processes’ tasks10.4. Mutual trust - joint performance in hybrid organisation10.5. Chapter summary11. From experience of public organisations - To be (without trust) or not to be (with trust) – an explanation of non-cooperative behaviour (I. Takács, K. Takács-György)11.1. Introduction11.2. Transaction costs of cooperative behaviour11.3. “Tit for tat” – strategy reflexed the experiences11.4. Information asymmetries – games for maximising the yields 11.5. Benefiters and losers of non-cooperative behaviour11.6. Chapter summary12. Trust in integrated territorial investment (A. Chrisidu-Budnik)12.1. Introduction12.2. Contractualism- the heart of network state12.3. Nature of trust12.4. Relational contracts in public administration12.5. Integrated Territorial Investment12.6. Chapter summaryPart 5: Public trust in different countries 13. Managing public trust in Turkey (F. Çetin, Ö. Demiral) 13.1. Introduction13.2. The meaning of Trust in Turkish culture 13.3. Studies of Trust and Trust Management in Turkey13.3.1. The Organizational Level Studies 13.3.2. Cross-Cultural Approach: The Country Level and Regional Studies13.4. Public Trust in Turkey: Multi-Country Comparisons 13.5. Trustworthy Managerial Behaviors in Turkey13.6. Chapter summary14. Managing public trust: cases in Taiwan (T.-R. Lee, Ch. Y. Chien)14.1. Introduction 14.2. Case 1 Government rebuilds public trust14.3. Case 2 Sinon Corporation solve the issue of food security and enhance the value of small farmers by using information transparent.14.4. Case 3 Dealing with the effects of consumers’ negative word-of-mouth14.5. Case 4 Benefits from word-of-mouth14.6. Chapter summary15. The role of trust in spatial planning processes: The case of Poland (A. Chrisidu-Budnik, J. Korczak)15.1. Introduction15.2. Conflicts of interests in spatial planning. Stakeholders in spatial planning15.3. Typology of conflicts in the area of spatial planning 15.4. Trust and the law in the context of spatial planning15.5. Chapter summary16. Intellectual capital management and trust in public administration in European countries (F. Matos, V. Vairinhos, A. J. Matos)16.1. Introduction16.2. Literature Overview on Trust and Intellectual Capital16.3. Data, Materials and Methods16.4. Data Analysis16.4.1. National Intellectual Capital (NIC13)16.4.2. Relations Between Countries and Trust Perceptions16.4.3. Relations Between Trust Perceptions and National Intellectual Capital16.5. Chapter summary