Communicating Across Cultures and Languages in the Health Care Setting

Claire Penn is a professor and director of the Health Communication Research Unit at the University of the Witwatersrand, South Africa. She holds the endowed Chair of Speech Pathology and Audiology and is a leading international researcher in this field. Claire has a special interest in health communication research and ethics. Jennifer Watermeyer is an associate professor in the Department of Speech Pathology and Audiology and Deputy Director of the Health Communication Research Unit at the University of the Witwatersrand, South Africa. Her research focuses on communication processes in multicultural healthcare contexts.

Part I.- Chapter 1. Prologue.- Chapter 2. The Context of Health Communication: Global, Local and Theoretical.- Part II.- Chapter 3. Methodological Issues: Approaches, Pitfalls and Solutions.- Part III. Chapter 4. Islands of Good Practice.- Chapter 5. Language Diversity in the Clinic: Promoting and Exploring Cultural Brokerage.- Chapter 6. Verbal and Non-Verbal Dimensions of the Intercultural Health Setting.- Part IV.- Chapter 7. Putting It All Into Practice: Some Examples and Advice.- Chapter 8. Conclusions and Implications: Paradoxes and Principles.