Customer Service Pack for the Leisure Industry

Comprising a ringbound manual, an accompanying workbook and OPHS, this flexible pack provides an interactive training programme. It is designed to help the trainer to select the most suitable options to improve the quality of customer service in leisure departments and facilities.

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Comprising a ringbound manual, an accompanying workbook and OPHs, this flexible pack provides an interactive training programme. It is designed to help the trainer to select the most suitable options to improve the quality of customer service in leisure departments and facilities. Practical exercises, checklists and descriptions of the processes involved are all included, as are OHP transparancies and photocopiable material to enhance the trainer's instructions. The workbook looks at training processes to help staff and covers how to indentify customers, carry out role play exercises, develop appropriate systems, improve internal communication, develop management/customer checklists and develop a customer charter. In addition, there will be one update per year, which include examples of good practice, updated training materials and examples of key documents, plus other new material as appropriate.