Conflict Management and Intercultural Communication

Xiaodong Dai is Associate Professor at the Foreign Languages College of Shanghai Normal University, China. He currently serves as the vice president of the China Association for Intercultural Communication (CAFIC). Guo-Ming Chen is Professor of Communication Studies at the University of Rhode Island, USA. He is the founding president of the Association for Chinese Communication Studies (ACCS). He served as the executive director of the International Association for Intercultural Communication Studies (IAICS) for six years and is currently the president of the association.

List of figures

List of tables

Notes on contributors

Preface

Introduction

Xiaodong Dai and Guo-Ming Chen

PART I Perspectives on the study of intercultural conflict management

1 Moving from conflict to harmony: the role of dialogue in bridging differences

Benjamin J. Broome

2 A dialogic approach to intercultural conflict management and harmonious relationships: dialogue, ethics and culture

Yuxin Jia and Xue Lai Jia

3 Between conflict and harmony in the human family: Asiacentricity and its ethical imperative for intercultural communication

Yoshitaka Miike

4 Constituting intercultural harmony by design thinking: conflict management in, for and about diversity and inclusion work

Patrice M. Buzzanell

5 The development of interculturality and the management of intercultural conflict

Xiaodong Dai

6 Transforming conflict through communication and common ground

Beth Bonniwell Haslett

7 Conflict face-negotiation theory: tracking its evolutionary journey

Stella Ting-Toomey

8 The yin and yang of conflict management and resolution: a Chinese perspective

Guo-Ming Chen

9 Rethinking cultural identity in the context of globalization: comparative insights from the Kemetic and Confucian traditions

Jing Yin

PART II Conflict management in cultural contexts

10 Intercultural conflict and conflict management in South Africa as depicted in indigenous African literary texts

Munzhedzi James Mafela and Cynthia Danisile Ntuli

11 Cultural orientations and conflict management styles with peers and older adults: the indirect effects through filial obligations

Yan Bing Zhang, Chong Xing and Astrid Villamil

12 Intercultural communication management professionals in the Japanese linguistic and cultural environment

Yuko Takeshita

13 The discursive construction of identities and conflict management strategies in parent–child conflict narratives written by Chinese university students

Xuan Zheng and Yihong Gao

14 A Chinese model of constructive conflict management

Yiheng Deng and Pamela Tremain Koch

15 Conflicts in an international business context: a theoretical analysis of interpersonal (pseudo)conflicts

Michael B. Hinner

16 Intercultural conflicts in transnational mergers and acquisitions: the case of a failed deal

Juana Du and Ling Chen

17 Intercultural challenges in multinational corporations

Alois Moosmüller

Index