Communication Works

Part 1 The essentials of communication: communication - the starting line; communicating in a culturally diverse world and society; communication and the self-concept - who are you?; communication and perception - I am more than a camera; language and meaning - helping minds meet; non-verbal communication - silent language speaks; listening and critical thinking. Part 2 Interpersonal communication - understanding relationships; person to person - handling emotions and expressing feelings in relationships. Part 3 Communicating in the small group: the role of the group in problem solving; group network, membership and leadership; handling group conflict - how to disagree without becoming disagreeable. Part 4 Communicating to the public: the speaker and the audience; the occasion and the subject; developing your speech - supporting your ideas; designing your speech - organizing your ideas; delivering your speech - presenting your ideas; informative speaking; persuasive speaking. Appendix: interviewing.