The Routledge Companion to Trust

Rosalind H. Searle is Professor of Human Resource Management and Organizational Psychology at the Adam Smith Business School, University of Glasgow, UK, and a chartered occupational psychologist. Ann-Marie I. Nienaber is Professor in Human Resource Management and Organizational Behaviour at the Centre for Trust, Peace and Social Relations (CTPSR) at Coventry University and the Head of the Research Group: Trust and Workplace Relations. She is also affiliated to the Centre of Management, University of Munster, Germany. Sim B. Sitkin is Michael W. Krzyzewski University Professor, Professor of Management, Professor of Public Policy, Director of the Behavioral Science & Policy Center, and Faculty Director of the Fuqua/Coach K Center on Leadership and Ethics at Duke University, USA.

Preface Roy Lewicki

1. Introduction Rosalind Searle, Ann-Marie Nienaber, Sim Sitkin

Part 1: Foundations

2. Affect-based trust Dan van Knippenberg

3. Reciprocal Trust: A Self-Reinforcing Dynamic Process Audrey Koorsgaard

4. Swift Trust: State-of-the-Art and Future Research Directions Karen Cook & Kirsimarja Blomquist

5. Distrust Sim Sitkin & Katinka Bijlsma-Frankema

Part 2: Levels

6. Determinants, Consequences, and Functions of Interpersonal Trust: What is the Empirical Evidence? Don Ferrin and Serena Lu

7. Trust in Teams: A Review Across Levels Ann-Marie Nienaber, Max Holtgrave & Philipp Romeike

8. Cooperation and Coordination: The Role of Trust in Inter-Organizational Relationships Reinhard Bachmann & Anna Brattstroem

9. Multilevel Trust: Antecedents and Outcomes of Trust at Different Levels Ashley Fulmer

Part 3: Theories of Trust

10. Why Do People Trust? Moving Toward a More Comprehensive Consideration of the Antecedents of Trust Michael Bear & Jason Colquitt

11. Trust and Fairness Allan Lind

12. Social Exchange Theory – Where is Trust? Jacqueline Coyle-Shapiro & Marjo Riitta Diehl

13. Institutions and Trust Reinhard Bachmann

14. Trust and Contracts: Complements versus Substitutes in Business-to-Business Exchanges Laura Poppo and Zheng Cheng

15. The Contributions of Attribution Theories to Trust Research Edward Tomlinson

Part 4: Trust Repair

16. An Interactive Perspective on Trust Repair Peter Kim

17. Organizational Trust Repair Nicole Gillespie and Sabina Siebert

18. Forgiveness in Organizations: Examining Trust as an Enabler and Distrust as a Barrier Robert J. Bies, Thomas M. Tripp, Laurie Barclay, Adam Kay & Maria Francisca Saldanha

Part 5: Applications

19. ‘Right Touch’ Trust: Lessons in Excess Trust from Rogues in Healthcare Samantha Peters and Douglas Bilton

20. The Production and Reproduction of Trust Violations: An Exploration of Theory and Practice in Universal Banks Prior to the Global Financial Crisis Bob Hurley

21. Trust in Public Professionals and Their Professions Frederique Six

22. Employment Relations and Trust Kim Mather

23. Individual Trust and the Internet Lisa van der Werff Colette Real &Theo Lynn

24. Trust in the Entrepreneurial Process Dean Shepherd & Trent Williams

25. Trust in Safety-critical Contexts Brian Gunia, Sharon Kim & Kathleen Sutcliffe

26. Trust in Food Supplies: Assuring Quality, Sustainability, Price and Availability Louisa Naslund & Fergus Lyon

27. Leadership and Trust Deanne Den Hartog

28. Trust in and by the Public Sector Nadine Raaphorst & Steven van de Walle

29. Trust and HRM Rosalind Searle

30. Two Sides of an Important Coin: Outlining the General Parameters of Control-Trust Research Chris Long & Antoinette Weibel

31. The Inter-Relationship of Trust, Anger, and Aggression: A Multilevel Perspective Shay Tzafrir, Guy Enosh & Laliv Egozi

Part 6: Conclusions

32. Concluding Thoughts Rosalind Searle, Ann-Marie Nienaber & Sim Sitkin