ASL® 2 - A Framework for Application Management Russian edition (eBook)

Colophon 5
Foreword 6
Contents 10
1 Introduction 12
1.1 Goal of this book 12
1.2 Main changes in ASL 2 in relation to ASL 1 12
1.3 Structure of the book 13
2 Application managementin the 21st century 16
2.1 Introduction and chapter structure 16
2.2 Developments 17
2.3 Impact on application management and its design 22
2.4 Impact and consequences within ASL 29
3 The ASL framework 40
3.1 The framework for application management 40
3.2 Structure of the ASL framework 44
4 Application support processes 46
4.1 Introduction 46
4.2 Use support 51
4.3 Confi guration management 58
4.4 IT operation management 62
4.5 Continuity management 70
5 Application maintenance andrenewal processes 76
5.1 Introduction 76
5.2 Impact analysis 80
5.3 Design 86
5.4 Realization 92
5.5 Testing 96
5.6 Implementation 101
6 Connecting processes 108
6.1 Introduction 108
6.2 Change management 109
6.3 Software control and distribution 115
7 Management processes 122
7.1 Introduction and management topics 122
7.2 Contract management 127
7.3 Planning and control 135
7.4 Quality management 142
7.5 Financial management 147
7.6 Supplier management 152
8 Application strategy 160
8.1 Introduction 160
8.2 IT developments strategy 163
8.3 Customer organizations strategy 166
8.4 Customer environment strategy 169
8.5 Application life cycle management 174
8.6 Application portfolio management 179
9 Application managementorganization strategy 186
9.1 Introduction 186
9.2 Account and market defi nition 190
9.3 Capabilities defi nition 195
9.4 Technology defi nition 199
9.5 Supplier defi nition 204
9.6 Service delivery defi nition 208
10 Using ASL 212
10.1 Introduction 212
10.2 Pitfalls 213
10.3 Design and implementation factors and strategies 216
10.4 NEN 3434 and the maturity levels 217
10.5 Additional tools 219
10.6 Integration of services and connection betweenthe models 220
Appendices 224
A Frequently asked questions(FAQs) 226
B ASL 2 modifi cations to ASL 1 230
C Diagram techniques 236
D Consistency between ASL andBiSL 238
E Literature and further reading 242
Index 244