Fundamentals of Business Process Management

lt;br /> Marlon Dumas is a professor of Software Engineering at the University of Tartu, Estonia, and Strategic Area Leader at the Estonian Software Technologies and Applications Competence Centre (STACC). He is co-editor of a textbook on Process-Aware Information Systems (Wiley, 2005) and has taught BPM both in academia and as a professional trainer for more than ten years. He is also an active BPM researcher with a focus on process modeling, analysis and refactoring.


Marcello La Rosa is an associate professor and the IS School Academic Director for corporate engagements at Queensland University of Technology in Brisbane, Australia. He is also a Researcher at the National ICT Australia. Marcello leads the Apromore initiative - a strategic collaboration between various universities for the development of an advanced process model repository. His research interests focus on process consolidation, configuration and automation. Marcello has taught BPM to students and practitioners in Australia for over five years.

Jan Mendling is a full professor with the Institute for Information Business at the WU Vienna, Austria. Prior to that, he held appointments at the HU Berlin and QUT Brisbane, and was a visiting researcher at Eindhoven University of Technology, IBM India Research Labs Bangalore, City University of Hong Kong and University of Ljubljana. His main research interests are in business process management and process modeling. Jan has taught BPM to students and practitioners at different institutions in Europe and Australia. He is co-founder of the Berliner BPM-Offensive, a practitioners' forum for BPM.

Hajo A. Reijers is a full professor with the department of Mathematics and Computer Science of Eindhoven University of Technology, the Netherlands, and is the head of BPM research at Perceptive Software. Previously, he worked as a management consultant in the BPM field. Hajo has taught BPM to students at all academic levels and provides training to practitioners at the TIASNimbas Business School. He is one of the founders of the Business Process Management Forum, a Dutch platform for the exchange of knowledge between industry and academia.

Introduction to Business Process Management.- Process Identification.- Essential Process Modeling.- Advanced Process Modeling.- Process Discovery.- Qualitative Process Analysis.- Quantitative Process Analysis.- Process Redesign.- Process Automation.- Process Intelligence.