Handbook of Communication in Organisations and Professions (eBook)

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Chris Candlin, Macquarie University, Sydney, Australia; Srikant Sarangi, Cardiff University, UK.

Introduction to the handbook series 6
Contents 18
Part I 22
Professional and organisational practice: A discourse/communication perspective 24
Part II 80
1. Evidence and inference in macro-level and micro-level healthcare studies 82
2. Applied Linguistics in the legal arena 104
3. Communication is not neutral: “Worldview” and the science of organizational communication 124
Part III 140
4. Alignments and facework in paediatric visits: Toward a social choreography of multiparty talk 142
5. Peering inside the black box: Lay and professional reasoning surrounding patient claims of adverse drug effects 164
6. Institutional bodies and social selves: The discourse of medical examinations in hospital settings 194
7. Uncomfortable moments in speech-language therapy discourse 214
8. Speaking for another: Ethics-in-interaction in medical encounters 236
9. Psychological and sociomoral frames in genetic counseling for predictive testing 256
10. Theoretical vocabularies and moral negotiation in child welfare: The saga of Evie and Seb 280
11. Interrogation and Evidence: Questioning sequences in courtroom discourse and police interviews 298
12. Judging by what you’re saying: Judges’ questioning of lawyers as interactive interpretation 320
13. Professional discourses in contact: Interpreters in the legal and medical settings 340
14. Enabling bids: Occupational practice and ‘multi-modal’ interaction in auctions of fine art and antiques 362
15. Argumentation across Web-based organizational discourses: The case of climate-change debate 384
16. E-mail messaging in the corporate sector: Tensions between technological affordances and rapport management 408
17. Gatekeeping discourse in employment interviews 428
18. The gatekeeping encounter as a social form and as a site for face work 454
Part IV 476
19. Appreciating the power of narratives in healthcare: A tool for understanding organizational complexity and values 478
20. Family support and home visiting: Understanding communication, ‘good practice’ and interactional skills 502
21. Crossing the boundary between finance and law: The collaborative problematision of professional learning in a postgraduate classroom 520
22. Analytic challenges in studying professional learning 540
23. Applying linguistic research to real world problems: The social meaning of talk in workplace interaction 554
24. Changes in professional identity: Nursing roles and practices 572
25. Crossing the practitioner-researcher boundary: Working with another discipline to examine one’s practice 592
26. The linguist in the witness box 612
Biographical notes 630
Subject index 640