Intercultural Communication

James W. Neuliep (Ph.D., University of Oklahoma) conducts research and teaches courses in intercultural communication, communication theory, communication apprehension, ethnocentrism, and research methods at St. Norbert College. In addition to his introductory intercultural communication textbook, he was also written an introductory communication theory textbook, and his research has appeared in many respected journals. He is the former editor of the Journal of Intercultural Communication Research and has served on the editorial boards of Communication Reports, Communication Research Reports, Communication Studies; International and Intercultural Communication, Journal of Communication; Journal of Applied Communication Research; Journal of Social Behavior and Personality; and Communication Quarterly.

1. The Necessity of Intercultural Communication
The Need for Intercultural Communication
Human Communication
Fundamental Assumptions About Intercultural Communication
The Ethics of Intercultural Communication
Chapter Summary • Discussion Questions • Key Terms • References
2. The Cultural Context
Individualism–Collectivism
An Intercultural Conversation: Individualistic and Collectivistic Cultures
The Pancultural Self
High- and Low-Context Communication
An Intercultural Conversation: High- and Low-Context Cultures
Value Orientations
Power Distance
An Intercultural Conversation: Large and Small Power Distance Cultures
Uncertainty Avoidance
A Theory of Uncertainty Orientation
An Intercultural Conversation: Weak and Strong Uncertainty Avoidance
Chapter Summary • Discussion Questions • Key Terms • References
3. The Microcultural Context
Microcultural Group Status
Muted Microcultural Groups
Microcultures in the United States
Chapter Summary • Discussion Questions • Key Terms • References
4. The Environmental Context
Environments and Information Load
Culture and the Natural Environment
Culture and Natural Disasters
The Built Environment
Cross-Cultural Comparisons of Housing
Privacy
Monochronic Versus Polychronic Time Orientation
An Intercultural Conversation: Monochronic and Polychronic Cultures
Chapter Summary • Discussion Questions • Key Terms • References
5. The Perceptual Context
Culture and Cognition
Stereotyping
An Intercultural Conversation: Stereotyping
Ethnocentrism
Chapter Summary • Discussion Questions • Key Terms • References
6. The Sociorelational Context
Dimensions of Group Variability
Role Relationships
An Intercultural Conversation: Student/Teacher Role Positions
An Intercultural Conversation: Cross-Cultural Role Positions
Sex and Gender Roles Across Cultures
Chapter Summary • Discussion Questions • Key Terms • References
7. The Verbal Code: Human Language
The Relationship Between Language and Culture
The Structure of Human Language
Elaborated and Restricted Codes
Cross-Cultural Communication Styles
An Intercultural Conversation: Direct and Indirect Speaking
An Intercultural Conversation: Personal and Contextual Speaking
An Intercultural Conversation: Instrumental and Affective Speaking
Language and Ethnic Identity
Chapter Summary • Discussion Questions • Key Terms • References
8. The Nonverbal Code
Definitions of Nonverbal Communication
The Relationship Between Verbal and Nonverbal Codes
Channels of Nonverbal Communication
Nonverbal Communication and Dimensions of Cultural Variability
An Intercultural Conversation: Violation of Nonverbal Expectancies
Chapter Summary • Discussion Questions • Key Terms • References
9. Developing Intercultural Relationships
Communication and Uncertainty
Anxiety Uncertainty Management Theory of Effective Communication
Uncertainty Reduction and Intercultural Communication Apprehension
An Intercultural Conversation: Uncertainty Reduction and Sociocommunicative Style
Empathy and Similarity in Relationship Development
Perceptions of Relational Intimacy Across Cultures
Chapter Summary • Discussion Questions • Key Terms • References
10. Intercultural Conflict
Definition of Intercultural Conflict
An Intercultural Conversation: Kim’s Model of Intercultural Conflict
The Concept of Face, Facework, and Communication Conflict Styl
An Intercultural Conversation: Dominating and Third-Party Conflict Styles
The Intercultural Conflict Style Inventory
A Culture-Based Situational Model of Conflict
Individualistic and Collectivistic Approaches to Conflict
Conflict Resolution in High- Versus Low-Context Cultures
Chapter Summary • Discussion Questions • Key Terms • References
11. Intercultural Communication in Organizations
Intercultural Management
An Intercultural Conversation: Clashing Cultural Concepts on the Job
An Intercultural Conversation: Misinterpretation of Common U.S. Phrases
Intercultural Relations
An Intercultural Conversation: Business Communication in the Middle East
Chapter Summary • Discussion Questions • Key Terms • References
12. Acculturation, Culture Shock, and Intercultural Competence
Acculturation
Culture Shock
Intercultural Communication Competence
A Model of Intercultural Competence
An Integrated Model and Measure of Intercultural Communication Competence
Chapter Summary • Discussion Questions • Key Terms • References