Organisational Behaviour in Health Care

BEVERLY ALIMO METCALFE Professor of Leadership Studies at the Nuffield Institute of Health Leeds University and a Chartered Occupational Psychologist LYNN ASHBURNER lectures in management at the Centre for Health Planning and Management at Keele University KATHERINE BIRCH Research Fellow at the Centre for Health Planning and Management at Keele University FRANK BLACKLER Professor of Organisational Behaviour at the University of Lancaster STEVE CROPPER Senior Lecturer in Management at the Centre for Health Planning and Management at Keele University GRAHAM CURRIE Lecturer in Health Services Management at the University of Nottingham Business School SANDRA DAWSON KPMG Professor of Management Studies, Director of the Judge Institute of Management Studies and Master of Sidney Sussex college, Cambridge NICOLA DINNIE researcher in the Department of Management Studies at the University of Aberdeen EWAN FERLIE Professor of Public Services Management at Imperial College Management School, University of London LOUISE FITZGERALD holds a Chair at City University having previously been Senior Lecturer at Warwick University ALEXANDRA HARRISON Director of Graduate Clinical Education for the Faculty of Medicine at the University of Calgary in Alberta, Canada CHRIS HAWKINS Research Fellow at the Centre for Creativity, Strategy and Change at Warwick Business School ANDY KENNEDY Fellow and Director of two leadership development programmes for senior managers and clinician managers at the King's Fund, London, an independent foundation concerned to improve the health of citizens PRISCILLA LAURENCE consultant working in health care, specialising in personal and organisational development FARUK MAJID previously Lecturer in the Department of General Practice at King's College London and now works as a General Practitioner GORDON MARNOCH Director of Postgraduate Programmes in the Department of Management Studies, University of Aberdeen LORNA MCKEE Director of Research in the Department of Management Studies, University of Aberdeen VIRGINIA MORLEY Senior Lecturer in Primary Care Development in the Department of General Practice and Primary Care at Guy's, King's and St Thomas' Hospitals and is also an independent consultant BIO NIO ONG Professor of Health Services Research at the Centre for Health Planning and Management at Keele University JOHN OVRETVEIT Professor of Health Policy and Management at the Nordic School of Public Health in Gothenburg, Sweden, and Director of the post-graduate diploma in healthcare quality at Bergen University AMY PABLO Associate Professor and Director of the MBA in Enterprise Development in the Faculty of Management at the University of Calgary EDWARD PECK Director of the Centre for Mental Health Services Development at King's College London MIKE REED Professor of Organisation Theory in the Department of Behaviour in Organisations at Lancaster University RITA SCHEPERS Associate Professor in Social Medical Sciences in the Department of Health Policy and Management at Erasmus University, Holland JENNY SECKER Senior Research Fellow with the Centre for Mental Health Services Development at King's College London NICKI SPEIGAL research and development facilitator working in areas such as managing change, teambuilding, strategic planning and the development of learning and quality PETER SPURGEON Director of Research at the Health Services Management Centre at the University of Birmingham MARJA VERHOEF Associate Professor in the Department of Community Health Sciences at the University of Calgary in Alberta, Canada MARTIN WOOD Research Fellow at the Centre for Creativity, Strategy and Change at Warwick Business School

Foreword; R.Stewart Introduction; A.Mark & S.Dopson Managing, Organising and Performing in Healthcare: What Do We Know and How Can We Learn?; S.Dawson Organisational Development: from a Reactive to a Proactive Process; P.Spurgeon Methodology & Marketing: Making Organisational Behaviour Research Irresistible in Health Care; E.Peck & J.Secker The Consumers' Role in Coordination: Making Sense of the Transitions in Health Care; A.Harrison, A.Pablo & M.Verhoef Professional Control Issues Between Medicine and Nursing in Primary Care; L.Ashburner & K.Birch Enabling Leaders to Change: Interventions with Established GP Principals Through a Mid Career Break Scheme; V.Morley, N.Speigal, F.Majid & P.Laurence Medical Managers: Puppetmasters or Puppets?: Sources of Power and Influence in Clinical Directorates; L.McKee, G.Marnoch & N.Dinnie Variations on a Theme: Clinicians in Management in England and the Netherlands; B.N.Ong & R.Schepers Leadership in the NHS: What are the Competences and Qualities Needed and How Can They Be Developed?; B.A.Metcalfe The Influence of Middle Management upon Emergent Strategy: the Case for More Micro Empirical Studies; G.Currie MAPS for PAMS: Managerial and Professional Solutions for Professions Allied to Medicine; A.Mark Evidence into Practice?: an Exploratory Analysis of the Interpretation of Evidence; L.Fitzgerald, E.Ferlie, M.Wood & C.Hawkins Value Critical Analysis and Actor Network Theory: Two Perspectives on Collaboration in the Name of Health; S.Cropper Organising for Incompatible Priorities; F.Blackler, A.Kennedy & M.Reed Evaluating Interventions to Health Organisation; J.Ovretveit Conclusion; A.Mark & S.Dopson Index