Crossing Boundaries in Public Management and Policy

Janine O’Flynn is Professor of Public Management at the University of Melbourne, Australia and an adjunct at The Australian and New Zealand School of Government. She examines Public Sector Reform and Relationships and recently published Rethinking Public Services: Managing with External Providers (2012, Palgrave Macmillan) with John Alford Deborah Blackman is Professor of Human Resources Management in the Faculty of Business, Government and Law and the Director of the Graduate Research Office, both at the University of Canberra, Australia. She publishes in the areas of Performance Management, Organizational Learning, Knowledge Management and Organizational Effectiveness in both the private and public sectors John Halligan is Professor of Public Administration at the ANZSOG Institute for Governance, University of Canberra, Australia. His recently published books include Public Sector Governance in Australia (2012, ANU Press) and Performance Management in the Public Sector (2010, Routledge). He is currently working on a comparative analysis of Public Management Reform in four Anglophone countries

Part I: Introduction and the Fundamental Questions 1. Crossing Boundaries in Public Management and Policy: An Introduction 2. Crossing Boundaries: The Fundamental Questions in Public Management and Policy Part II: Solutions to Cross-Boundary Dilemmas? 3. The Cross-Organization Collaboration Solution?: Conditions, Roles and Dynamics in New Zealand 4. The Boundary Spanning Solution?: Crossing Boundaries in the United States 5. The Culture Solution?: Culture and Common Purpose in Australia 6. The Structure Solution?: Public Sector Mergers in the United Kingdom 7. The People and Structure Solution?: Collegial Administration in Norway 8. The Performance Target Solution?: Cross-Cutting Public Service Agreements in the United Kingdom 9. The Collaboration Solution?: Factors for Collaborative Success 10. The Soft Power Solution?: Managing without Authority 11. The Diagnostic Solution?: Gauging Readiness for Cross-Boundary Working 12. The Responsiveness Solution?: Embedding Horizontal Governance in Canada Part III: Cases of Crossing Boundaries in Public Management and Policy 13. Children's Services: The Impact of Service Integration in England 14. Education and Employment: Stumbling across Boundaries in the Netherlands 15. Health: Overcoming Service Delivery Gaps in Austria 16. Community Safety: Partnerships across Boundaries in England 17. Airport Enclaves: Bridging Boundary Tensions between Airports and Cities Part IV: Conclusion 17. Crossing Boundaries in Public Management and Policy: Conclusion and Future Issues