70-271 Microsoft Official Academic Course

Microsoft Corporation - Founded in 1975, Microsoft (Nasdaq 'MSFT') is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software-any time, any place and on any device.

Chapter 1: Introduction to Desktop Support. Chapter 2: Installing Windows XP. Chapter 3: Supporting Local Users and Groups. Chapter 4: Supporting the Windows Desktop. Chapter 5: Supporting Windows XP File and Folder Access. Chapter 6: Installing and Managing Hardware. Chapter 7: Supporting Display Devices, I/O Devices, and ACPI. Chapter 8: Supporting Storage Devices in Windows XP. Chapter 9: Managing Local and Network Print Devices in Windows XP. Chapter 10: Supporting Network Connectivity. Chapter 11: Supporting Internet Explorer in Windows XP. Chapter 12: Monitoring System Performance in Windows XP.