Handbook on the Tourist Experience

Edited by Dora Agapito, Faculty of Economics and Research Centre for Tourism, Sustainability and Well-being (CinTurs), University of Algarve, Portugal, Manuel Alector Ribeiro, Senior Lecturer, School of Hospitality and Tourism Management, University of Surrey, UK and Kyle Maurice Woosnam, Professor of Parks, Recreation and Tourism Management, Warnell School of Forestry and Natural Resources, University of Georgia, US

Contents:

1 Introduction to the Handbook on the Tourist Experience: Design,
Marketing and Management 1
Dora Agapito, Kyle Maurice Woosnam and Manuel Alector Ribeiro

PART I TOURISM EXPERIENCE: DESIGN AND MARKETING
MANAGEMENT
2 The customer and tourist experience? Conceptual convergence or divergence 15
Girish Prayag
3 Senses, consumer behaviour and tourism experiences design 29
Ly Tran-Ha and Dora Agapito
4 Colour as a brand-related stimulus in the scope of destination brand
experience design: an overview 49
Manuela Guerreiro and Joana Lessa
5 Flow experience and emotions in tourism 61
Nélson Manuel da Silva deMatos, Paulo Alexandre de Oliveira Duarte and
Elisabete Sampaio de Sá
6 Unique stories for unique brands: appealing to the hotel guest
experience through digital storytelling 73
Ana Cláudia Campos and Sofia Almeida
7 Interpretation design and management: creating dark heritage
edutainment experiences 85
Brianna Wyatt
8 Improving the tourist experience at World Heritage Sites: how to
explore motivations using expenditure-based segmentation 102
Noémi Marujo, Jaime Serra, Joana Lima and Maria do Rosário Borges
9 A practical framework for designing creative tourism experiences 118
Shu Hua Chang
10 Experimental design and tourist experiences 136
Shynar Dyussembayeva, Stephanie Q. Liu and Giampaolo Viglia

PART II RESPONSIBLE MANAGERIAL APPROACHES TO
TOURISM EXPERIENCES
11 The responsible management of ecotourism experiences: exploring
ecotourism selfies 151
Gianna Moscardo
12 Perceived visitor impacts of cultural heritage tourism: the role of place
attachment in memorable visitor experiences 166
Haywantee Ramkissoon
13 Tourist well-being, experience and behaviours: a positive psychological
perspective 176
Sera Vada and Catherine Prentice
14 Over-tourism impacts on residents’ emotions and feelings towards
tourists: the case of Macau 195
Hio Kuan Lai, Patrícia Pinto and Pedro Pintassilgo
15 Overtourism and children’s experiences: analysis and perspective 210
Hugues Séraphin and Maximiliano Korstanje
16 Managing destination experience design for tourists with disabilities:
ICT and accessibility 226
Chung-Shing Chan and Dora Agapito
17 Halal tourism experiences: the challenge of diversity and innovation 246
Alfonso Vargas-Sánchez and María Moral-Moral

PART III MANAGING AND MARKETING EXPERIENCES:
SPECIAL-INTEREST TOURISM
18 The role of virtual reality in enhancing tourists’ happiness in the context
of special-interest tourism 264
Hyunae Lee and Namho Chung
19 Last-chance tourism intentions explained through an amended theory of
planned behaviour model 278
Kyle Maurice Woosnam, Manuel Alector Ribeiro, Tara Joyce Denley and
Evan J. Jordan
20 Tourism and enogastronomy experiences: a phenomenological study 294
Luigina Jessica Montano, Manuel Alector Ribeiro and Kyle Maurice Woosnam
21 Wine tourist experiences in rural areas 315
Elisabeth Kastenholz, Carlos Peixeira Marques and Maria João Carneiro
22 Creative tourism: nurturing creative self-expression and social interactivity 331
Nancy Duxbury and Tiago Vinagre de Castro
23 Antecedents to religious festival visitors’ loyalty: the role of memorable
experiences, religious faith, emotion and satisfaction 350
Manuel Alector Ribeiro, Vidya Patwardhan, Kyle Maurice Woosnam and K.
Thirugnanasambantham
24 Explaining festival loyalty through motivations, perceived value, and
satisfaction: the moderating role of gender 369
Valsaraj Payini, Kyle Maurice Woosnam, Manuel Alector Ribeiro, Vasanth
Kamath, Jyothi Mallya and Joseph Barr

Index