Handbook of Virtual Work

Edited by Lucy L. Gilson, Dean, Peter T. Paul College of Business and Economics, University of New Hampshire, US, Thomas O’Neill, Professor, Department of Psychology, University of Calgary, Canada and M. Travis Maynard, Associate Dean for Graduate Programs, College of Business, Colorado State University, US

Contents:

Introduction xx
PART I TECHNOLOGY: THE FOUNDATION FOR VIRTUAL WORK
1 Bringing technological affordances into virtual work 3
Jennifer L. Gibbs and Nitzan Navick
2 Role of communication technologies in virtual work 21
Anu Sivunen, Jeffrey W. Treem and Ward van Zoonen
3 Virtual collaboration: human foundations augmented by intelligent technology 41
Terri L. Griffith and Utpal Mangla
4 Using AI to enhance collective intelligence in virtual teams:
augmenting cognition with technology to help teams adapt to complexity 67
Anita Williams Woolley, Pranav Gupta and Ella Glikson
5 Principles on how to manage interactions between human workers and
artificial intelligence/machine learning technologies 89
Michael A. Zaggl and Ann Majchrzak
6 Refocusing human–AI interaction through a teamwork lens 109
Christopher Flathmann, Beau G. Schelble and Nathan J. McNeese

PART II THE PEOPLE MAKE THE VIRTUAL PLACE
7 When the time-space continuum shifts: telework and alterations in the
work–family interface 130
Timothy D. Golden and Valerie J. Morganson
8 Remoteness or virtuality? A refined framework of individual skills
needed for remote and virtual work 146
Erin E. Makarius and Barbara Z. Larson
9 Emotions and emotional management in virtual contexts 164
Isabel D. Dimas, Teresa Rebelo, Marta P. Alves and Paulo R. Lourenço
10 Digital nomads: curiosity or trend? 186
Robert C. Litchfield and Rachael A. Woldoff

PART III VIRTUALITY AND VIRTUAL TEAM INPUTS
11 Virtuality and the eyes of the beholder: beyond static relationships
between teams and technology 199
Patrícia Costa and Lisa Handke
12 Leadership and virtual work in a pandemic and post-pandemic world 216
Claudia C. Cogliser, William L. Gardner, Haimanti Ghosh and Azucena Grady
13 Faultlines in virtual teams 235
Sherry M.B. Thatcher and Ramón Rico
14 The surge in digitalization: new challenges for team member collaboration 257
Thomas Hardwig and Margarete Boos

PART IV VIRTUAL TEAM PROCESSES AND EMERGENT STATES
15 Virtual teams and team cognition 280
Stephen M. Fiore, Rhyse Bendell and Jessica Williams
16 Understanding trust in virtual work teams 305
Angie N. Benda, William S. Kramer, Mary E. Baak and Jennifer Feitosa
17 Bouncing back as a virtual team: essential elements of virtual team resilience 325
Nohelia Argote, Chloe Darlington, Jennifer Feitosa and Eduardo Salas
18 Engendering creativity in temporary virtual project teams: the case of
a product design firm 347
Petros Chamakiotis and Niki Panteli

PART V THE ORGANIZATION: CONTEXT, CULTURE, AND
SYSTEMS THAT SUPPORT VIRTUAL WORK
19 Organizational context and climate for virtual work 363
Emma Nordbäck and Niina Nurmi
20 Virtuality and inclusiveness in organizations 384
Jakob Lauring, Charlotte Jonasson and Marta Jackowska
21 Embracing the digital workplace: a SMART work design approach to
supporting virtual work 403
Bin Wang and Sharon K. Parker
22 Global multinational organizations and virtual work 425
Miriam Erez, Ella Glikson and Raveh Harush
23 Orchestrating dynamic value networks: interface-focused pathways to
enhance coordination and learning 442
Sanjay Gosain, Arvind Malhotra and Omar A. El Sawy

PART VI CONCLUSION
24 Virtual work – where do we go from here? Setting a research agenda 466
Thomas O’Neill, M. Travis Maynard, Lucy L. Gilson, James M. Hughes and
Nathaniel Easton

Index