Leading the eLearning Transformation of Higher Education

Dr. Gary E. Miller is Executive Director Emeritus of the Penn State World Campus. Prior to his retirement, he served as Associate Vice President for Outreach and Executive Director of Continuing and Distance Education at Penn State and was the founding Executive Director of the Penn State World Campus, the University’s online distance education program. He earlier served as Executive Director of the International University Consortium and Associate Vice President at the University of Maryland University College. He holds a D.Ed. in Higher Education Administration from Penn State. He is the author of The Meaning of General Education (Teachers College Press, 1988) and a co-author of Leading the E-Learning Transformation of Higher Education (Stylus Press, 2013) and numerous journal articles and book chapters on distance education and the undergraduate curriculum. In March 2004, he was inducted into the International Adult and Continuing Education Hall of Fame. He has been recognized with the 2004 Wedemeyer Award from the University of Wisconsin and The American Journal of Distance Education, the 2007 Irving Award from the American Distance Education Consortium, the 2008 Distinguished Service Award from the National University Telecommunications Network, and the 2009 Prize of Excellence from the International Council for Open and Distance Education for his contributions to the field. In 2010, he was named an inaugural Fellow of the Online Learning Consortium. Kathleen S. Ives, D.M. has worked in the non-profit, higher education, workforce development and corporate arenas. She currently serves as Senior Vice President, Engagement for University Professional and Continuing Education Association (UPCEA). Additionally she serves as Senior Staff member for the National Laboratory for Education Transformation (NLET) as well as Director of Higher Education Transformation; Strategic Advisor for Packback, an AI-powered education technology company; Senior Advisor/Senior

Foreword—Michael Grahame Moore Preface—Gary E. Miller and Kathleen S. Ives Acknowledgments Part One. The Leadership Context 1. eLearning and the Transformation of Higher Education—Gary E. Miller 2. Leadership for Online Learning in U.S. Higher Education—Eric E. Fredericksen 3. Leading Change in the Mainstream. A Strategic Approach—Gary E. Miller 4. Leadership and Diversity—Cristi Ford and Kathleen S. Ives Part Two. Ensuring Operational Effectiveness 5. What eLearning Leaders Should Know About Learning Effectiveness—Peter Shea and Karen Swan 6. What eLearning Leaders Should Know About Online Teaching—Karen Swan and Peter Shea 7. Supporting Faculty Success in Online Learning. Requirements for Individual and Institutional Leadership—Lawrence C. Ragan, Thomas B. Cavanagh, Raymond Schroeder, and Kelvin Thompson 8. Online Student Services Optimize Success and Engagement for all Students—Meg Benke, Victoria Brown, and Joshton Strigle 9. Moving Into the Technology Mainstream—David W. Andrews, Colin Marlaire, and Andrew Shean 10. Accessibility—Cyndi Rowland and Kelly Hermann 11. Operational Leadership in a Strategic Context—Raymond Schroeder Part Three. Sustaining the Innovation 12. Leading a Quality Online Organization—Jennifer Mathes and Kaye Shelton 13. Leading Beyond the Organization—Meg Benke and Mary Niemiec 14. Preparing to Lead the eLearning Transformation—Kathleen S. Ives, Devon A. Cancilla, and Lawrence C. Ragan 15. Emerging Leadership Issues—Elizabeth Ciabocchi Contributors Index