Etiquette Rules!

Nancy R. Mitchell is an established protocol and etiquette consultant and advisor with more than 35 years of experience in the field. Currently, she is an adjunct faculty member at the George Washington University, Washington, DC, where she developed and teaches protocol courses in the School of Business and Public Management's Event Management Certificate Program. For more than two decades, she served as director of special events and protocol at the US Library of Congress, the world's largest library and cultural center. In her position there, Ms. Mitchell and her staff coordinated the institution's major special events, visits of heads of state and other dignitaries, fundraising galas, conferences, and meetings. As the Library's chief protocol advisor, she served as liaison to the White House, the US Department of State, Congress, the Supreme Court, and other government agencies, embassies, academia, and corporations.   Ms. Mitchell owns The Etiquette Advocate, a firm providing etiquette and protocol training and consulting to corporations, non-profit organizations, government agencies, embassies, universities, and the travel and hospitality industry. She is quoted on matters of etiquette and protocol by CNN, ABC Nightline, Martha Stewart Living Radio, The New York Times, The Washington Post, the Washington Business Journal, the Associated Press and Washingtonian magazine, and has been featured on ABC Good Morning America, Fox News, and National Public Radio. She is co-owner and founding partner of the firm, Protocol Partners-Washington Center for Protocol.

TABLE OF CONTENTS 
 
 
INTRODUCTION
 
Chapter 1:  YOUR PERSONAL BEST 
Creating and maintaining a brand
First impressions
Attire and appearance
Clothes encounters
Gauge in brain (formal vs. informal)
Hygiene and grooming
Posture
Grammar
Swearing/Offensive Language
Timing 
Feedback
My Space
Wrap Up
 
 
Chapter 2: PEOPLE SKILLS
            Connecting and building rapport
            Listening skills
Dealing with difficult people
Conversation
Body Language
            Handshake and other greetings
            Introductions playbook
Name Game
Networking Etiquette
Transgender Courtesy
Disability Etiquette
 
Chapter 3: YOUR WORLD
 
Living with Manners
            Move-in Ready Manners
                        Apartment/Condo/Co-op/Townhouse Living
                        Single Family Homes
Flag protocol
            Retail Rude
            Medical Office Manners
            Etiquette of Worship
Parking Lots
 
Chapter 4: FUN AND FITNESS
            Entertainment
Theater/Performing Arts
Movies
Museums/Art Galleries/Historical Buildings
Health and Fitness
            Gym Etiquette
            Swimming Pools/Beaches
            Country Clubs
            Salons and Spas    
 
Chapter 5: MANNERS HIT THE ROAD
            Getting There
                        Airplanes
                        Trains
                        Cruises
                        Subways
                        Carpool Etiquette
Hotel Hospitality
            B & B Polite
            Airbnb
 
Chapter 6: CHANNELS OF COMMUNICATION
Thank You Notes
Business Letters
Forms of Address
Words of Condolence
Grammar Review
 
Chapter 7: GOING SOCIAL
Cell Phone Courtesy
Texting
Social Media
            Facebook
            Twitter
            LinkedIn        
            Instagram       
 
Chapter 8: BE OUR GUEST
            Invitations
            Party Playbook
            Host How-to
            Guest Guidelines
Houseguest Handbook
Gifts
Party Protocol
Receiving lines                       
Name badges             
                        Escort cards
                        Place cards
             
 
Chapter 9: COURTESY GOES TO WORK
            Manners Go to Work
            Job Interview Etiquette
You’re Hired! Welcome Aboard
Gender-Neutral Courtesy
Elevator Etiquette
Business Cards
Meetings Manners
Telephone Etiquette Checklist
EZ Email Etiquette
 
Chapter 10: DINING DECODED
            General Guidelines
            Tabletop Tour
            Dining Styles
            Restaurant Dining
                        Servers Speak Up
            Customer Courtesy
                        Management Manners
                        Server Misdeeds
            Fast Food Finesse
            Food Service Glossary
Quick Tipping Pointers          
 
 
Chapter 11: DOWN THE AISLE
            Determine Your Vision
            Timeline
            Save the Date Announcements
            Invitations
            Wedding Expenses
            Ceremony
            Reception
            Gifts
            Thank You Notes
            Sample Invitation Text
 
RESOURCES