Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management (eBook)

Foreword 6
Introduction 9
Acknowledgements 14
Part I – Leadership, people, organizationand strategy 30
Chapter 1 Introduction to IT/business alignment, planning, execution and governance 32
1.0What is covered in this chapter? 32
1.1Overview 32
1.2Definition, purpose and scope of IT governance 38
1.3Linking the CEO role to achieving business growth, improving profitability and creating an effective governance and compliance environment 43
1.4Overview of the integrated IT governance framework, major components and prerequisites 44
1.5Steps in making IT governance real 52
1.6Case study – global consumer goods company 58
1.7Summary and key take aways 58
Chapter 2 Overview of comprehensive IT governance framework and related industry best practice frameworks 62
2.0What is covered in this chapter? 62
2.1Overview 62
2.2Integrated IT governance framework and roadmap 64
2.3Select examples of current business/IT alignment and governance reference models, frameworks and standards 65
2.4Summary, implications and key take aways 92
Chapter 3 Business and IT alignment, strategic/operating planning and portfolio investment management excellence (demand management) 96
3.0What is covered in this chapter? 96
3.1Overview 96
3.2Principles of aligning IT to the business more effectively 106
3.3Setting a direction for improved alignment through planning related processes 108
3.4Strategic IT investment portfolio alternatives 115
3.5IT engagement and relationship model and roles 119
3.6Case study – financial services organization 120
3.7Summary and key take aways 122
Chapter 4 Principles for managing successful organizational change, prerequisites for world class leadership and developing high performance teams 124
4.1What is covered in this chapter? 124
4.2Overview 124
4.3Framework for managing accelerating change 127
4.4Organizing for the IT governance initiative 127
4.5World class leadership principles and practices 130
4.6Principles for creating and sustaining high performance teams 136
4.7Summary and key take aways 140
Part II – IT governance, its majorcomponent processes and enablingtechnologies 144
Chapter 5 Program and project management excellence (execution management) 146
5.1What is covered in this chapter? 146
5.2Overview 146
5.3Project management is complex, but has significant value 150
5.4Principles for achieving excellence in program/project management 154
5.5Making the choice – program and project management light or complex 161
5.6Program and project governance excellence 164
5.7Case study – US Federal Government Agency 173
5.8Summary and key take aways 173
Chapter 6 IT Service Management (ITSM) excellence (execution management) 178
6.1What is covered in this chapter? 178
6.2Overview 178
6.3Principles for achieving IT Service Management excellence 178
6.4What is ITIL and why is it different? 181
6.5ITIL frameworks, certifications and qualifications 184
6.6Major ITIL processes and functions 187
6.7Steps in making ITIL real and effective 198
6.8Case study – global manufacturing company 199
6.9Summary and key take aways 199
Chapter 7 Strategic sourcing, outsourcing and vendor management excellence 202
7.1What is covered in this chapter? 202
7.2Overview 202
7.3Principles and practices for outsourcing excellence from a customer perspective 208
7.4Vendor selection, contract negotiations and governance process 213
7.5Case study - Telecommunications 218
7.6Summary steps in vendor/outsourcing selection, negotiations and management and key take aways 220
Chapter 8 Performance management, management controls, risk management, business continuity and enabling technology excellence 222
8.1What is covered in this chapter? 222
8.2Overview 222
8.3Principles for achieving performance management and control excellence 224
8.4 CobiT® and key management controls 232
8.5Risk assessment, management and mitigation 233
8.6Business and IT continuity and protection plan checklist 238
8.7Enabling technologies to improve IT governance 240
8.8Summary and key take aways 243
Chapter 9 Summary, lessons learned, critical success factors and future challenges 244
9.1What is covered in this chapter? 244
9.2Migration plan for making IT governance real and sustainable 244
9.3Composite checklist for implementing and sustaining successful IT governance in organizations 245
9.4Lessons learned 259
9.5Critical success factors 259
9.6Implications for the future and personal action plan 260
Glossary 262
References 294
References 303
Appendix 1 – Sarbanes Oxley 312
Appendix 2 – Select IT governance and other frameworks and standards 322
Appendix 3 – Managing accelerating change and transformation 324