Communication Skills For Dummies, UK Edition (eBook)

Elizabeth Kuhnke is a Positive Impact Coach and the Managing Director and founder of Kuhnke Communication, a company that tailors communication coaching programmes and workshops to individuals and teams across the UK, Europe and the Far East. Elizabeth is the author of Body Language For Dummies and Persuasion & Influence For Dummies.

Introduction 1

Part I: Honing Your Communication Skills 7

Chapter 1: Grasping the Finer Points of Great Communication 9

Chapter 2: Knowing What You Want to Achieve 27

Chapter 3: Valuing Different Communication Styles 43

Part II: Being Receptive to Others 55

Chapter 4: Listening Actively for Total Understanding 57

Chapter 5: Establishing Rapport for Effective Communication 71

Part III: Putting Your Mind and Body into Your Message 89

Chapter 6: Choosing the Right Attitude 91

Chapter 7: Speaking with Clarity 109

Chapter 8: Conveying Messages through Movements 127

Part IV: Managing Communication Challenges 143

Chapter 9: Getting Yourself Out of Sticky Situations 145

Chapter 10: Negotiating with Finesse 159

Chapter 11: Communicating Across Cultures 171

Part V: Communicating Across Distances 185

Chapter 12: Communicating Successfully through Technology 187

Chapter 13: Communicating over the Phone 203

Chapter 14: Putting Pen to Paper for Positive Effect 213

Part VI: The Part of Tens 225

Chapter 15: Ten Top Tips for Speaking Face to Face 227

Chapter 16: Ten Essential Tips for Effective Communication 235

Index 243