How to Manage People

Michael Armstrong is a bestselling author and people management expert. With over a million copies sold, his books have been translated into twenty-four languages. He is managing partner of E-Reward, an an independent management consultant. Prior to this, he was a chief examiner of the CIPD. He is author of the bestselling How to Be an Even Better Manager, now in its 10th edition, also published by Kogan Page. He is based in London, UK.

Section - 00: Preface;
Section - 01: What managers do;
Section - 02: Treating people right;
Section - 03: Leadership;
Section - 04: Motivating people;
Section - 05: Enhancing engagement;
Section - 06: The process of organizing;
Section - 07: Defining roles;
Section - 08: Team building;
Section - 09: Managing remote workers;
Chapter - 10: Performance leadership;
Section - 11: Performance leadership skills;
Chapter - 12: Delegating;
Section - 13: Selection interviewing;
Section - 14: Developing people;
Section - 15: Rewarding people;
Section - 16: Managing change;
Section - 17: Managing conflict;
Section - 18: Approaches to handling people problems;
Section - 19: Dealing with disciplinary problems;
Section - 20: Managing under-performers;
Section - 21: Dealing with negative behaviour;
Section - 22: Dealing with absenteeism and timekeeping issues;
Section - 23: Handling challenging conversations;
Section - 24: Giving bad news;
Section - 25: Managing bias;
Section - 26: Dealing with bullying and harassment;