Learning Metrics

Ajay Pangarkar is the co-founder of CentralKnowledge where he works with global organizations to plan, align and execute learning strategies that drive strategic change. He is an award-winning learning expert and professor at Sprott School of Business at Carleton University in Ottawa, Canada. Teresa Kirkwood is the co-founder and Vice President, Operations of CentralKnowledge and President of its e-learning division. She develops training infrastructures and solutions that contribute directly to a company's strategic objectives. She is based in Ottawa, Canada.

Chapter - 01: Why you need to measure impact;
Chapter - 02: Relationship Between Operational and Learning Metrics;
Chapter - 03: The Application and use of learning metrics;
Chapter - 04: Participant Engagement Metrics;
Chapter - 05: Implementing Learning Outcomes with Operational Engagement;
Chapter - 06: Learning Retention and its Impact on Business Improvement;
Chapter - 07: Employee Performance and On-the-Job Behavior;
Chapter - 08: Learning Analytics;
Chapter - 09: Learning in Relation to Financial Performance;
Chapter - 10: Organizational Impact and Performance;
Chapter - 11: Aligning with Management’s Expectations;

"This book delights in sharing that L&D can show its credibility and effectiveness by aligning to operational metrics. Use it as the blueprint to prove the enhanced employee performance we know we can all deliver."

"Understanding measurements, metrics, and analytics is more critical than ever for L&D professionals. We must be accountable for the value our efforts attempt to provide. If we can't show value, we are in trouble. But how do you show value in L&D? The answer is here. If you want to know how to show value, read this book. If you want to know how to discuss the financial side of the field of L&D, read this book. If you want to know how to measure learner engagement, read this book. Reading this book will provide you with the knowledge, tools, and expertise you need to guide your team toward accountability for your L&D efforts. And that is valuable to everyone."

"One day - on your road to maturity as learning professional - you'll discover the importance of metrics. At that moment you hope to find some experts who understand both learning and all things metrics at a deep level. You'll be grateful that they share their expertise via this immense valuable book that will lift your career as a learning professional to the next level."

"Measuring learning is undoubtedly one of the most important yet often neglected parts of learning and development work within an organization. Often put into the 'too difficult' bucket, measuring the impact of our learning efforts is not the imperative they should be. However, in this book our authors walk us through the process of making learning metrics an integral part of our people development. I appreciate the honest approach in this book with 'in your face' lines such as; "..those requiring the learning don't really care about your training." This book is designed to help you help them care more! What I love is this whole book is rooted in practical application; the chapter titles entice us with words like operation, application, participant, engagement, performance and the author's follow through with the practical offer. This speaks volumes to the authors' experiences, which they openly share to readers to ensure impactful use of learning metrics."