Employee Experience

Ben Whitter is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Ben Whitter was recognized by Thinkers50 as one of the top management thinkers in the world for 2021 for his compelling EX research. He is best known for pioneering and popularizing the concept of employee experience worldwide. Based in London, UK, but operating globally, he shares his work & research through popular keynotes, advisory services, coaching and the global HEX Practitioner programme.

Chapter - 00: Introduction;
Chapter - 01: Why employee experience is a business imperative;
Chapter - 02: The experience challenge;
Chapter - 03: The principles and lens of experience;
Chapter - 04: Defining the employee experience strategy;
Chapter - 05: Designing the employee experience;
Chapter - 06: Delivering the employee experience;
Chapter - 07: Reflections;
Chapter - 08: Epilogue

"Ben Whitter has woven the multiple strands of treating employees well into an integrated employee experience agenda. His work is comprehensive, insightful and pragmatic and will help any business or HR leader make real progress (from the previous edition)."

"Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the route map (from the previous edition)."

"This book is fascinating! Ben Whitter presents a compelling case for why employee experience should be a top priority for any organization as we look to re-imagine the important role of work - as humans, organizations and society as a whole. The concepts discussed are very pragmatic and the important link to individual and business outcomes is profound (from the previous edition)."

"Employee experience is a clear business imperative and strategic enabler, and in this book Ben Whitter brings this to life with great passion and clarity. His HEX framework captures the essentials wonderfully and can be used by all to understand, diagnose, contextualize and strategize their own EX journey. Ben's excellent case studies make both the model and content real and come to life for all to understand, and the fact that these come from some of the most successful companies across many sectors and geographies shows this work is genuine and demonstrable (from the previous edition)."

"A must-have blueprint for any CEO or people leader looking to create a long-term sustainable culture leading to positive business outcomes (from the previous edition)."

"Traditional HR is going through a massive disruption - and needs to. Without a purpose-led employee experience embedded into your culture and across your organization it is more difficult, if not impossible, to create a sustainable business model that will survive the good and the bad times. Ben Whitter's book provides a practical toolkit for any HR professional who really wants to bring alive what an organization stands for and the part their employees need to play (from the previous edition)."

"Globally, employee experience is really big news, and leading this new workplace agenda is Ben Whitter with his book Employee Experience. A must-read, it will have a positive impact for companies using Ben's methods, as well as individual executives looking to improve their careers. I highly recommend this read (from the previous edition)."