How to Manage People

Michael Armstrong is a bestselling author and people management expert, based in London, UK. With over a million copies sold, his books have been translated into twenty four languages. He is managing partner of E-Reward as well as an independent management consultant. Prior to this, he was a chief examiner of the Chartered Institute of Personnel and Development (CIPD). He is also the author of the bestselling How to Be an Even Better Manager, now in its 10th edition and also published by Kogan Page.

Chapter - 00: Preface;


Section - ONE: Managing people;


Chapter - 01: What managers do;
Chapter - 02: Treating people right;


Section - TWO: Leading, motivating and engaging people;


Chapter - 03: Leadership;
Chapter - 04: Motivating people;
Chapter - 05: Enhancing engagement;


Section - THREE: Organizing people;


Chapter - 06: The process of organizing;
Chapter - 07: Defining roles;
Chapter - 08: Team building;
Chapter - 09: Managing remote workers;


Section - FOUR: Managing performance;


Chapter - 10: Performance leadership;
Chapter - 11: Performance leadership skills;


Section - FIVE: Approaches to people management;


Chapter - 12: Delegating;
Chapter - 13: Selection interviewing;
Chapter - 14: Developing people;
Chapter - 15: Rewarding people;
Chapter - 16: Managing change;
Chapter - 17: Managing conflict;


Section - SIX: Handling people problems and issues;


Chapter - 18: Approaches to handling people problems;
Chapter - 19: Dealing with disciplinary problems;
Chapter - 20: Managing under-performers;
Chapter - 21: Dealing with negative behaviour;
Chapter - 22: Dealing with absenteeism and timekeeping issues;
Chapter - 23: Handling challenging conversations;
Chapter - 24: Giving bad news;
Chapter - 25: Managing bias;
Chapter - 26: Dealing with bullying and harassment;
Chapter - 27: Appendix - Notes on exercises;
Chapter - 28: References