The Practical Guide to Digital Transformation

Dr Antonio Weiss, based in London, UK, is a Senior Partner at The PSC, an award-winning public service consultancy specialising in user-centred design, digital, strategy and delivery. He has advised the Office for Artificial Intelligence, the UK Space Agency and NHSx as well as numerous other pioneering digital organizations and frequently trains leaders to become digital transformation experts. He is also an Affiliated Researcher at the University of Cambridge's Digital State programme and the co-founder of Thomas Clipper, an e-commerce lifestyle brand for men featured in GQ, The Guardian and The Telegraph.

Chapter - 00: Introduction;


Section - ONE: Getting the strategy and the roadmap right;


Chapter - 01: What is a digital strategy?;
Chapter - 02: Choosing your strategic delivery vehicle;
Chapter - 03: How to do a digital roadmap;


Section - TWO: Making change happen;


Chapter - 04: Ways of working;
Chapter - 05: Senior and organisational buy-in;
Chapter - 06: Funding digital;


Section - THREE: Doing digital;


Chapter - 07: Understanding your users;
Chapter - 08: Doing the bare minimum;
Chapter - 09: Building new services;
Chapter - 10: Buying technology;
Chapter - 11: The cloud, APIs and open-source;
Chapter - 12: Using data science to inform decision-making;
Chapter - 13: Stimulating innovation;


Section - FOUR: Future-proofing;


Chapter - 14: Protecting and defending your organisation;
Chapter - 15: The ethical digital organisation;
Chapter - 16: Upskilling and bringing in new talent;
Chapter - 17: Defining the next horizon

"Refreshingly free of waffle and ego, this is an incredibly valuable guide - in fact almost a recipe - for launching and landing meaningful digital and business transformation. Every page shares precision insights and immediately actionable suggestions with a simplicity and clarity that only comes from many years of walking the walk. As useful for someone starting their digital transformation journey as one despairing about their progress to date!"

"This is a great book that will be of huge help to those involved in digitally enabled transformation. It is intensely practical, with many good case studies, but also very readable. The book is aimed squarely at those responsible for initiating and leading the change rather than technical experts. From me it comes strongly recommended. I wish it had been written a long time ago."

"Digitalisation will have a major impact on the way services are provided and how business is conducted. Digital Transformation can seem like a daunting challenge to any business leader and it is essential that we all build our understanding and knowledge as these major changes take place. This excellent practical guide, written by Antonio Weiss will help you achieve this and de-risk your transformation programme. The guide gives you the tools and advice that you will need to succeed as well as being a valuable resource for those leading any digital change process."

"Organizations globally are spending billions on digital transformation right now; for many, it is one of their very largest investment areas. But it is easy to waste money on technology, consulting and internal costs because organisations and leaders don't know what they are really trying to do, or how to achieve their goals. The Practical Guide to Digital Transformation is truly practical, with great examples, case studies and tips that will be of value to anyone tasked with delivery. I particularly liked the "what you might say in your next meeting" list at the end of each chapter, and this book is destined to become a well-used friend to many senior managers, consultants and business students."

"Organisations are more aware than ever of the need to transform themselves for the digital age. But many, perhaps most, still struggle. The Practical Guide to Digital Transformation is the ideal companion for any company serious about adaptation. Written by a leading digital transformation expert, it provides the ideas and vocabulary to bring about change, illuminated by incisive case studies. It is written in user-friendly language, guiding the reader through the "whys" and "hows" of making change happen. This outstanding guide is essential reading for decision-makers, digital leaders, and practitioners seeking to ensure that their organisations thrive now and in the future."

"This book provides a unique, pragmatic, real-world guide to digital transformation. Each chapter unlocks different aspects, viewpoints and the considerations needed to embed change in a multitude of environments. The book is pitched to all audiences, providing the tools needed for anyone interested or actively involved in digital transformation. Antonio has managed to pack the learning from his many years as a consultant into this wonderful book."

"For anyone trying to implement transformative change in their organisation - this is a complete must have. It's a remarkably waffle-free book that shows how to put theory into practice in the most practical of ways - with real world examples of where it's worked and where it hasn't. It's genuinely a breath of fresh air and an invaluable read for anyone interested in using digital principles and tools to transform their organisation."