Change Manager

Careers in IT service management

Tracey Torble (Autor)

Buch | Softcover

248 Seiten

2019
BCS, The Chartered Institute for IT (Verlag)
978-1-78017-464-8 (ISBN)

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Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.

Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.

Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.

Overview of the Field
The Change Manager Role
Change Manager Activities
Methods and Techniques
Tools
Standards and Frameworks
Interfaces and Dependencies
Career Progression and Related Roles
Case Studies

Erscheinungsdatum	10.05.2021
Reihe/Serie	BCS Guides to IT Roles
Verlagsort	Swindon
Sprache	englisch
Maße	129 x 198 mm
Themenwelt	Sachbuch/Ratgeber ► Beruf / Finanzen / Recht / Wirtschaft ► Bewerbung / Karriere
	Mathematik / Informatik ► Informatik ► Netzwerke
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
	Wirtschaft ► Betriebswirtschaft / Management ► Wirtschaftsinformatik
ISBN-10	1-78017-464-0 / 1780174640
ISBN-13	978-1-78017-464-8 / 9781780174648
Zustand	Neuware