The Public Speaking Playbook

Teri Kwal Gamble enjoyed a career as a full professor of communication at the College of New Rochelle in New Rochelle, NY (PhD, New York University; MA and BA, Lehman College, CUNY), and Michael W. Gamble, is a full professor of communication at the New York Institute of Technology in New York City (PhD, New York University; BA and MFA, University of Oklahoma). The Gambles are partners in life and work. Professional writers of education and training materials, the Gambles are the coauthors of numerous textbooks and trade books. Their most recent publication is The Interpersonal Communication Playbook (2020). Teri and Mike also are the coauthors of The Communication Playbook (2019). Among other books the Gambles have written together are Nonverbal Messages Tell More: A Practical Guide to Nonverbal Communication (2017), Leading with Communication (2013), and The Gender Communication Connection (2nd ed., 2014). Previously, Michael served as an officer and taught Leadership Skills for the U.S. Army Infantry School during the Vietnam War. The Gambles also are the founders of Interact Training Systems, a consulting firm that conducts seminars, workshops, and short courses for business and professional organizations. Teri and Mike also produce training and marketing materials for sales organizations and are the coauthors of the trade book, Sales Scripts That Sell. Teri Kwal Gamble enjoyed a career as a full professor of communication at the College of New Rochelle in New Rochelle, NY (PhD, New York University; MA and BA, Lehman College, CUNY), and Michael W. Gamble, is a full professor of communication at the New York Institute of Technology in New York City (PhD, New York University; BA and MFA, University of Oklahoma). The Gambles are partners in life and work. Professional writers of education and training materials, the Gambles are the coauthors of numerous textbooks and trade books. Their most recent publication is The Interpersonal Communication Playbook (2020). Teri and Mike also are the coauthors of The Communication Playbook (2019). Among other books the Gambles have written together are Nonverbal Messages Tell More: A Practical Guide to Nonverbal Communication (2017), Leading with Communication (2013), and The Gender Communication Connection (2nd ed., 2014). Previously, Michael served as an officer and taught Leadership Skills for the U.S. Army Infantry School during the Vietnam War. The Gambles also are the founders of Interact Training Systems, a consulting firm that conducts seminars, workshops, and short courses for business and professional organizations. Teri and Mike also produce training and marketing materials for sales organizations and are the coauthors of the trade book, Sales Scripts That Sell.

Preface
Acknowledgments
About the Authors
PART ONE: Get Ready to Speak
Chapter 1: Public Speaking and You: Building Confidence
Section 1.1 Identify Speechmaking's Benefits
Section 1.2 Understand the Context of Public Speaking
Section 1.3 Build Confidence
Chapter Exercises: Get a Strong Start
Recap and Review
Chapter 2: Give Your First Speech
Section 2.1 Select Your Topic
Section 2.2 Develop, Support, and Organize Your Speech
Section 2.3 Practice Delivery
Section 2.4 Conduct a Post- Presentation Analysis
Chapter Exercises: First Speech
Recap and Review
Chapter 3: Ethics and Public Speaking in a Global World
Section 3.1 Respect Different Cultures
Section 3.2 Speak Ethically
Section 3.3 Think Critically
Chapter Exercises: Cultural Diversity, Critical Thinking, and Ethics
Recap and Review
PART TWO: Look and Listen
Chapter 4: Listening Critically
Section 4.1 The Six Stages of Listening
Section 4.2 Listening and Cultural Differences
Section 4.3 The Benefits of Critical Listening
Section 4.4 The Four Types of Listening
Section 4.5 Improving Listening Behaviors
Chapter Exercises: Listening Critically
Recap and Review
Chapter 5: Analyzing and Adapting to the Audience
Section 5.1 Reach Out to Your Audience
Section 5.2 Answer Preliminary Questions
Section 5.3 Compose a Demographic Snapshot
Section 5.4 Compose a Psychographic Snapshot
Section 5.5 Consider the Speaking Situation
Section 5.6 Get Information About Your Audience
Chapter Exercises: Audience Analysis
Recap and Review
PART THREE: Topic and Research
Chapter 6: Select a Topic and Purpose
Section 6.1 Formulate a Topic
Section 6.2 Formulate General and Specific Purposes
Section 6.3 Formulate the Thesis Statement
Chapter Exercises: Topic and Purpose
Recap and Review
Chapter 7: Finding and Evaluating Research
Section 7.1 Use Primary Research
Section 7.2 Gather Secondary Research
Section 7.3 Think Critically About Research
Section 7.4 Keep a Research Record
Chapter Exercises: Research
Recap and Review
Chapter 8: Integrating Support
Section 8.1 Use Examples
Section 8.2 Use Explanations and Descriptions
Section 8.3 Use Definitions
Section 8.4 Use Analogies
Section 8.5 Use Statistics
Section 8.6 Use Testimony
Section 8.7 Citing Sources in Your Speech
Chapter Exercises: Support
Recap and Review
PART FOUR: Organize and Outline
Chapter 9: Organizing Your Speech
Section 9.1 Understand Speech Organization
Section 9.2 Use Linear Organizational Formats
Section 9.3 Use Configural Formats
Chapter Exercises: Organization
Recap and Review
Chapter 10: Outlining Your Speech
Section 10.1 Create an Outline That Works for You
Section 10.2 Make Your Speech Seamless
Section 10.3 Practice Speaking With Your Outline
Chapter Exercises: Outlining
Recap and Review
PART FIVE: Present Your Speech
Chapter 11: Introducing Your Speech
Section 11.1 Get Your Audience's Attention
Section 11.2 Build Your Credibility
Section 11.3 Preview the Big Ideas
Section 11.4 Avoid These Common Introductory Bloopers
Chapter Exercises: The Introduction
Recap and Review
Chapter 12: Concluding Your Speech
Section 12.1 End Strong
Section 12.2 Avoid These Common Concluding Pitfalls
Chapter Exercises: The Conclusion
Recap and Review
Chapter 13: Wording the Speech
Section 13.1 Understand How Words Work
Section 13.2 Use Words to Connect
Section 13.3 Consider Your Audience
Section 13.4 Be Strategic
Section 13.5 Use Oral Style
Chapter Exercises: Word Matters
Recap and Review
Chapter 14: Styles of Delivery
Section 14.1 Choose a Delivery Mode
Section 14.2 Plan and Practice
Section 14.3 Avoid Common Delivery Bloopers
Chapter Exercises: Delivery
Recap and Review
Chapter 15: The Speaker's Voice
Section 15.1 Control the Sound of Your Speech
Section 15.2 Pitch Your Voice Properly
Section 15.3 Adjust Volume
Section 15.4 Regulate Rate
Section 15.5 Pay Attention to Articulation and Pronunciation
Section 15.6 Be Aware of Dialects and Regionalisms
Chapter Exercises: Using Your Voice
Recap and Review
Chapter 16: Physical Aspects of Delivery
Section 16.1 Approach the Audience With Confidence
Section 16.2 Make the Most of the Speaker's Setting
Section 16.3 Coordinate Your Body Language With Your Words
Chapter Exercises: Using Your Body
Recap and Review
Chapter 17: Using Presentation Aids
Section 17.1 Use Presentation Aids Strategically
Section 17.2 Know How to Work With Presentation Aids
Section 17.3 Select the Best Aids
Section 17.4 Be Familiar With Presentation Software
Section 17.5 Get the Most From Your Presentation Aids
Chapter Exercises: Presentation Aids
Recap and Review
PART SIX: Speak to Inform
Chapter 18: Speak to Inform
Section 18.1 Speeches About Objects and Ideas
Section 18.2 Speeches About Events and People
Section 18.3 Speeches About Processes and Procedures
Section 18.4 Achieving Informative Speaking Goals
Chapter Exercises: Informative Speaking
Recap and Review
PART SEVEN: Speak to Persuade
Chapter 19: Prepare to Persuade
Section 19.1 We All Practice Persuasion
Section 19.2 Goals and Purposes of Persuasive Speech
Section 19.3 Categorize and Organize the Persuasive Speech
Section 19.4 Understand Monroe's Motivated Sequence
Chapter Exercises: Persuasion Preparation
Recap and Review
Chapter 20: Methods of Persuasion
Section 20.1 Varying Viewpoints and Your Target Audience
Section 20.2 Build Persuasive Credibility
Section 20.3 Use Evidence
Section 20.4 Make Inferences
Section 20.5 Appeal to Reason
Section 20.6 Arouse Emotions
Section 20.7 Use Three Tenets of Persuasion
Section 20.8 Ethical Persuasion: Avoid Fallacies
Chapter Exercises: Mastering Methods
Recap and Review
PART EIGHT: Special Topics
Chapter 21: Planning and Presenting in Groups
Section 21.1 Working Together
Section 21.2 Solving Problems in Groups
Section 21.3 Presenting the Group's Work
Section 21.4 Assess Your Group's Development
Chapter Exercises: Planning and Presenting in a Group
Recap and Review
Chapter 22: Special Occasion Speeches
Section 22.1 Goals and Functions of Special Occasion Speeches
Section 22.2 Types of Ceremonial Speeches
Section 22.3 The Speech of Introduction
Section 22.4 The Speech of Presentation
Section 22.5 The Speech of Acceptance
Section 22.6 The Commencement Address
Section 22.7 The Keynote Address
Section 22.8 The Speech of Tribute
Section 22.9 The Eulogy
Section 22.10 The After-Dinner Speech
Chapter Exercises: Speaking on Special Occasions
Recap and Review
Chapter 23: Business and Professional Speaking
Section 23.1 First, Get the Job: How to Handle a Job Interview
Section 23.2 Speaking in a Meeting
Section 23.3 The Pitch
Section 23.4 Briefings and Reports
Section 23.5 The Training Session
Chapter Exercises: Speaking on the Job
Recap and Review
Chapter 24: Storytelling
Section 24.1 Discover Your Inner Storyteller
Section 24.2 Use Language to Connect
Chapter Exercises: Storytelling
Recap and Review
Chapter 25: Speaking in College Courses
Section 25.1 Presenting Across the Curriculum
Section 25.2 Speaking Assignments in Every Course
Chapter Exercises: Speaking Across the Curriculum
Recap and Review
Chapter 26: Presenting Online
Section 26.1 The Technological Difference
Section 26.2 Formats for Online Presentations
Section 26.3 Online Platforms for Presenting
Chapter Exercises: Presenting Online
Recap and Review
Chapter 27: Answering Questions
Section 27.1 The Timing of the Q&A Session
Section 27.2 Managing the Q&A
Chapter Exercises: The Questionand- Answer Session
Recap and Review
Glossary
Notes
Index