Business Talk English

Stuart Dean ist als selbstständiger Englischtrainer und Übersetzer für verschiedene renommierte Unternehmen tätig. Nach seinem Studium der Betriebswirtschaft in Großbritannien war er mehrere Jahre im Bereich Marketing auf internationaler Ebene tätig.

Let's Talk Business

Tips for effective communication in English
Introducing yourself
Telephoning
Meetings
Negotiations
Presentations
Trade fairs & conferences
Job interviews
The Customer is King

Making a good first impression
Showing customer orientation
Follow-up calls
The angry customer - "sorry" is not enough
How to say "no" politely
How to complain successfully
Giving ultimatums and setting deadlines
Social Situations

Invitations
Small talk
Hobbies and interests
Eating and drinking
Written Communication

Emails
Text messages
Letters
Agendas & minutes for meetings
Appendix

Internet resources
Common abbreviations
Numbers
English phonetic spelling
English around the world
Index

There are many business situations where you have to introduce yourself and talk about your company and job, for example at meetings, training courses, workshops, and conferences. Introductions can be very difficult, particularly in another language. The language used is fairly formal and the following section will help you be prepared for this. Many of these phrases are also useful in other situations, for example, when socialising.

Different ways of introducing yourself

Examples
Good morning everyone. My name is Susanne Faulhaber from CSF Systems in Berlin. We develop and market software for the travel industry. I joined the company in 2004. I'm responsible for the company's international sales, which means that I spend most of my time travelling throughout Europe. I manage a team of 6 people.
I'm Bernd Schönfelder, Product Manager at Amitek GmbH, where I have been working since 2001. Amitek produces parts for the automotive industry. We are based in Munich and we are one of the largest engineering companies in Bavaria. Before joining Amitek, I worked for a smaller engineering company in Ingolstadt. I'm married with two children aged 4 and 8.
I'm Jens Bauer and I work for Arabella Services in Hamburg. The company plans and manages corporate events for large multinational companies. I work in operations and I am responsible for ensuring that events run smoothly and within budget. I have worked at Arabella Services since leaving college in 2005. Hamburg is a great place to live because in my free time I can get into my boat and go sailing. And it gives me the opportunity to go swimming and listen to some great jazz in my free time.