Working in Groups Pearson New International Edition, plus MySearchLab without eText

Chapter 1: Introduction to Group Communication

Study Questions and Chapter Outline

Succeeding in Groups

Defining Group Communication

The Nature of Group Communication

Types of Groups

Advantages and Disadvantages of Working in Groups

Balance: The Guiding Principle of Group Work

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: The Study Group Dilemma

Group Work: It Was the Best of Groups; It Was the Worst of Groups

Group Assessment: Essential Group Elements

 

Chapter 2: Group Development

Study Questions and Chapter Outline

Group Development Stages

Group Goals

Group Norms

Characteristics of Effective Groups

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Nice to Meet You, Too

Group Work: Classroom Norms

Group Assessment: How Good Is Your Goal?

 

Chapter 3: Group Membership

Study Questions and Chapter Outline

Followership

Member Needs

Member Roles

Member Confidence

Member Assertiveness

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Taming Tony the Tiger

Group Work: Meeting Member Needs

Group Assessment: Personal Report of Communication Apprehension (PRCA-24)

 

Chapter 4: Group Diversity

Study Questions and Chapter Outline

Heterogeneous Groups

Barriers to Understanding Others

Personality Dimensions

Cultural Dimensions

Gender Dimensions

Generational Dimensions

Religious Dimensions

Balancing Group Diversity

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: No Offense Intended

Group Work: Identifying Cultural Dialectics

Group Assessment: Group Diversity Awareness Questionnaire

 

Chapter 5: Group Leadership

Study Questions and Chapter Outline

What Is Leadership?

Leadership and Power

Becoming a Leader

Leadership Theories

The 5M Model of Leadership Effectiveness

Diversity and Leadership

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: The Leader in Sheep’s Clothing

Group Work: The Least-Preferred-Coworker Scale

Group Assessment: Are You Ready to Lead?

 

Chapter 6: Group Motivation

Study Questions and Chapter Outline

The Role of Motivation

Member Motivation

Group Motivation

Assessment and Feedback

Rewards

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: Veni, Vidi, Vici

Group Work: The Engagement Index

Group Assessment: Group Motivation Inventory

 

Chapter 7: Verbal and Nonverbal Communication in Groups

Study Questions and Chapter Outline

Two Essential Tools

Language and Meaning

Team Talk

Language Challenges

The Importance of Nonverbal Communication

Nonverbal Behavior

The Nonverbal Environment

Nonverbal Communication and Culture

Creating a Supportive Communication Climate

Summary Study Guide

Key Terms

Critical Thinking about the Case Study: How to Sink the Mayflower

Group Work: Getting Emotional about Nonverbal Cues

Group Assessment: Auditing Team Talk

 

Chapter 8: Listening in Groups

Study Questions and Chapter Outline

The Challenge of Listening in Groups

Types of Listening

Group Ro