Operations Management For Dummies (eBook)

Mary Ann Anderson is a consultant in supply chain management and operations strategy. Dr. Edward Anderson is Associate Professor of Operations Management at the University of Texas McCombs School of Business. Dr. Geoffrey Parker is Professor of Management Science at the A. B. Freeman School of Business at Tulane University.

Introduction 1

Part I: Getting Started with Operations
Management 5

Chapter 1: Discovering the Fundamentals of Operations Management
7

Chapter 2: Defining and Evaluating Processes 19

Chapter 3: Designing Processes to Meet Goals 33

Chapter 4: Dealing with Shared Resources, Batches, and Rework
49

Chapter 5: Designing Your Process to Match Your Product or
Service 67

Part II: Managing Variability and Risk 83

Chapter 6: Forecasting Demand 85

Chapter 7: Planning Capacity 99

Chapter 8: Managing Inventory 121

Chapter 9: Planning for Successful Operations 145

Chapter 10: Managing the Supply Chain 161

Part III: Improving Operations 177

Chapter 11: Becoming Lean 179

Chapter 12: Managing Quality 197

Chapter 13: Creating a Quality Organization 221

Part IV: Managing Projects 239

Chapter 14: Using Communication and Leadership Skills When
Managing Projects 241

Chapter 15: Estimating and Scheduling Projects 255

Chapter 16: Responding to Risks That Threaten Your Project
277

Part V: Scaling and Globalizing Your
Operations 297

Chapter 17: Considering Outsourcing 299

Chapter 18: Scaling Operations throughout the Product Life Cycle
313

Part VI: The Part of Tens 331

Chapter 19: Ten Pivotal Operations Management Developments
333

Chapter 20: Ten Mistakes That New Operations Managers Make
339

Chapter 21: Ten Traits of World-Class Operations 345

Index 351