Lean For Dummies (eBook)

Natalie J. Sayer has more than 25 years of international experience as an implementer, facilitator, and consultant in continuous improvement methods. Bruce Williams is Vice President of Pegasystems, the world leader in business process management. He is a leading speaker and presenter on business and technology trends and is coauthor of Six Sigma Workbook For Dummies, Process Intelligence For Dummies, BPM Basics For Dummies, and the Intelligent Guide to Enterprise BPM.

Foreword xvii

Introduction 1

Part I: Lean Basics 7

Chapter 1: Defining Lean 9

Chapter 2: The Foundation and Language of Lean 27

Part II: The Lean Culture 47

Chapter 3: Lean in the Organization: Principles, Behaviors, and
Change 49

Chapter 4: Power to the People 65

Chapter 5: Go Lean: Implementation Strategy, Startup, and
Evolution 87

Part III: Understanding Flow and the Value Stream 113

Chapter 6: Seeing Value through the Eyes of the Customer 115

Chapter 7: You Are Here: Mapping the Current State 133

Chapter 8: Charting the Course: Using Value-Stream Maps 157

Chapter 9: Flowing in the Right Direction: Lean Projects and
Kaizen 181

Part IV: The Lean Toolbox 199

Chapter 10: Customer and Value-Stream Tools 201

Chapter 11: Flow and Pull Tools 215

Chapter 12: Perfection Tools 237

Chapter 13: Management Tools 261

Part V: The Lean Enterprise 279

Chapter 14: Lean within the Enterprise 281

Chapter 15: Lean across Industries 305

Chapter 16: Real-Life Lean 321

Part VI: The Part of Tens 345

Chapter 17: Ten Best Practices of Lean 347

Chapter 18: Ten Pitfalls to Avoid 353

Chapter 19: Ten Places to Go for Help 361

Glossary 369

Index 373