Strategic Hospitality Leadership (eBook)

Dr. Russell Arthur Smith is Interim Dean, Cornell-Nanyang Institute of Hospitality Management, in the Nanyang Technological University, Singapore. He is a hospitality and tourism development expert, who has extensive academic and professional experience in Asia, as well as Australia, North America, and the Middle East. He holds a doctorate from Harvard University and a degree in architecture with first class honors from the University of Queensland, Australia. He is a certified practicing planner. Dr. Judy A. Siguaw is Dean of the College of Human Ecology at East Carolina University, United States. She was formerly a professor of marketing in Cornell University's School of Hotel Administration. The founding Dean of Cornell-Nanyang Institute of Hospitality Management, she previously held the J. Thomas Clark Chair in Entrepreneurship and Personal Enterprise.

Foreword.

Preface.

About the Contributors.

1. Pursuing the Right Strategic Direction (Baron R. Ah
Moo).

2. Achieving Successful Development Planning (Russell Arthur
Smith).

3. Creating a Welcoming Service Strategy (Raymond
Bickson).

4. Winning Ways to Successful Portfolio Management (William
E. Heinecke).

5. Strengthening Brand Management and Value (Michael
Issenberg).

6. Venturing Into an Asian Market Competitively (Devin
Kimble).

7. Achieving Great Business Growth (Chiaki Tanuma).

8. Managing Crises Effectively (Chittimas
Ketvoravit).

9. Establishing Strategic Human Resource (Choe Peng
Sum).

10. Being an Inspiring Leader (Jennie Chua).

11. Developing and Implementing Best Practices (Judy
Siguaw).

12. Looking Ahead at Hospitality Trends in Asia (Russell
Arthur Smith).

Index.

A first of its kind, the book Strategic Hospitality
Leadership captures the captivating journeys of hospitality
leaders into the fastest growing tourism markets in the world.
Filled with lessons learned from firsthand experiences, this book
provides invaluable insight into the challenging yet greatly
fulfilling markets of Asia and highlights successful strategies
that are unique to the region. I recommend this book as a must-read
for both seasoned and aspiring hoteliers who wish to foray into the
fascinating world of Asian hospitality and seize the vast
opportunities that Asia providaes.

Captain CP Krishnan Nair

Chairman, The Leela Palaces, Hotels & Resorts, India

Strategic Hospitality Leadership is an invaluable collection
of write-ups from highly respected entrepreneurs and business
leaders in Asia's hospitality and tourism industry. In this book,
the contributors give us insight on Asia's unique and diversified
business and market. They also share their wisdom and
expertise on strategic and practical approaches to become
successful in this booming sector.

Hirohide Abe

Vice President, Hyatt Japan

A unique collection of leadership perspectives and strategic
thinking from an impressive array of seasoned hospitality-industry
players in the Asia-Pacific region. The range of topics
covered should provide current and aspiring future leaders with
valuable information and insights for analyzing their own
situations and determining appropriate plans, actions, and
solutions.

Robert Hecker

Managing Director, Horwath HTL - Asia Pacific

Strategic Hospitality Leadership provides a leader with
meaningful insights on a diverse range of topics impacting anyone
working in hospitality in Asia. One can learn a great deal
from the distinguished authors of this book about strategies that
work in an Asian context. Just as importantly, many have also
shared mistakes and views on what does not work. The net
result is that the reader is bestowed with invaluable wisdom from
some of Asia's most respected hospitality leaders.

Ian Wilson

Regional Vice President, Asia, Fairmont Hotels and
Resorts