Handbook of Tourist Behavior

Metin Kozak is Associate Professor in the School of Tourism and Hotel Management, Mugla University, Turkey. As a visiting scholar, he has recently been to the University of Namur, Belgium. He is the author of several books and has widely published in several tourism and hospitality journals. Alain Decrop is Professor of Marketing at the Louvain School of Management and a member of CeRCLe (Center for Research on Consumption and Leisure) at the University of Namur, Belgium. His works have been published in journals such as Annals of Tourism Research, Tourism Management, the Journal of Travel and Tourism Marketing and Tourism Analysis, as well as in many books.

Preface. Part 1: Motivation and Need Recognition 1. Interpretive Consumer Research: Uncovering the ‘Whys’ Underlying Tourist Behavior 2. Antecedents and Consequences of Prestige Motivation in Tourism: An Expectancy-Value Motivation Part 2: Perception and Information Processing 3. Tourism Destination Image Formation 4. Tourist Information Search Part 3: Evaluation of Alternatives and Choice 5. Decision Strategies in Tourism Evaluation 6. Planning and Exploratory Buying Behavior Part 4: The Tourism Experience 7. Understanding Tourist Experience though Mindfulness Theory 8. Unlocking the Shared Experience: Challenges of Consumer Experience Research Part 5: Post-Choice Processes 9. Processes and Performances of Tourist (Dis)Satisfaction 10. Service Failure, Tourist Complaints and Service Recovery 11. What Determines Tourist Loyalty? In Search of a Theoretical Explanation Part 6: Individual Determinants of Tourist Behavior 12. Tourism Segmentation by Consumer-Based Variables 13. Emotions and Affective States in Tourism Behaviour Part 7: Environmental Determinants of Tourist Behavior 14. E-tourist Behavior: The Influence of IT on Consumers 15. The Role of Media Products on Consumer Behaviour in Tourism 16. Cross-Cultural Differences in Tourist Behavior