Monitoring and Managing Microsoft Exchange Server 2003 (eBook)

Front Cover 1
Monitoring and Managing Microsoft® Exchange Server 2003 4
Copyright Page 5
Contents 6
Foreword 10
Preface 12
Acknowledgments 14
Chapter 1. Introduction 16
1.1 Exchange 2000 design goals 17
1.2 Exchange 2003 enhancements 18
1.3 Comparing Exchange 2003 and Exchange 5.5 22
1.4 Windows 2003 and Exchange 2003 topologies 27
Chapter 2. Preparing to Manage Exchange 2003 30
2.1 Information Technology Infrastructure Library 34
2.2 Microsoft Operations Framework 40
2.3 Framework benefits 52
2.4 Transferring responsibility to the operations team 56
2.5 What needs to be managed? 60
2.6 Roles and responsibilities 64
2.7 Delegating administrative responsibility 70
2.8 Windows policies 78
2.9 Metrics and reporting 88
Chapter 3. Management and Monitoring Tools 94
3.1 Microsoft Management Console 94
3.2 Exchange System Manager console 99
3.3 Active Directory Users and Computers 99
3.4 Performance console 101
3.5 Event Viewer 102
3.6 Exchange Administration Delegation wizard 103
3.7 Message Tracking Center 105
3.8 ESEUTIL 106
3.9 Microsoft Exchange Server support utilities 107
3.10 Third-party tools 109
Chapter 4. Managing the Exchange Organization Topology 112
4.1 Understanding the Windows Server and Exchange hierarchy 112
4.2 Namespace and name resolution 140
4.3 Active Directory replication 145
4.4 Managing a mixed environment using the Active Directory Connector 147
Chapter 5. Managing Exchange Servers 166
5.1 Configuring Outlook Web Access 168
5.2 Managing Exchange services 173
5.3 Managing the Information Store 180
Chapter 6. Managing E-Mail Connectivity 206
6.1 Core Simple Mail Transfer Protocol transport 207
6.2 Message flow 209
6.3 Connecting routing groups 214
6.4 Mixed Exchange 5.5 and Exchange 2003 environments 217
6.5 Setting global Simple Mail Transfer Protocol parameters 218
6.6 Setting per-domain Simple Mail Transfer Protocol parameters 228
6.7 Creating a Simple Mail Transfer Protocol virtual server 233
6.8 Modifying Simple Mail Transfer Protocol virtual server parameters 235
6.9 Creating a Routing Group Connector 242
6.10 Creating an Simple Mail Transfer Protocol Connector 248
6.11 Viewing link status 257
6.12 Managing queues and messages in queues 258
6.13 Tracking messages 271
Chapter 7. Managing Recipients 276
7.1 Managing mailbox-enabled users 277
7.2 Managing mail-enabled contacts 301
7.3 Managing mail-enabled groups 308
7.4 Query-based distribution groups 318
7.5 Periodic reviews 335
Chapter 8. Addresses, Address Lists, and Offline Address Lists 336
8.1 Managing recipient policies 337
8.2 Address Lists 356
8.3 Managing details templates 372
8.4 Viewing address templates 378
8.5 Recipient Update Services 380
8.6 Offline Address Lists 386
Chapter 9. Backup and Recovery Operations 396
9.1 Minimizing risk 399
9.2 Preparing for disaster 400
9.3 Backing up the Exchange Information Store 401
9.4 Backing up configuration data 408
9.5 Verifying backup success 412
9.6 Modifying scheduled backups 413
9.7 Deleting scheduled backups 413
9.8 Exchange 2003 and Volume ShadowCopy Services 415
9.9 Recovering a storage group or database 416
9.10 Recovering a deleted mailbox 420
9.11 Recovering deleted messages and mailboxes from backup media 422
9.12 Recovering from a disaster 442
Chapter 10. Virus and Junk E-mail Protection 446
10.1 Protecting yourself from e-mail viruses 446
10.2 Surviving unsolicited commercial e-mail 449
10.3 Tips for avoiding junk e-mail 454
Chapter 11. Monitoring Exchange 482
11.1 Monitoring policies 483
11.2 Monitoring messaging system health 486
11.3 Creating monitoring thresholds using the Monitoring tab 488
11.4 Viewing monitor status 495
11.5 Automatic notification 496
11.6 Performance Monitor 500
11.7 Monitoring messaging system health using third-party tools 521
11.8 Trend monitoring and usage analysis 521
11.9 Monitoring for Service Level Agreement compliance 523
11.10 Nondelivery monitoring 524
11.11 Monitoring Exchange backups 525
11.12 Antivirus monitoring 525
11.13 Network monitoring 526
11.14 Using event logs 526
Chapter 12. Managing Exchange with Microsoft Operations Manager 530
12.1 Microsoft Operations Manager overview 530
12.2 Exchange 2003 Management Pack 549
12.3 Best practices for monitoring Exchange with Microsoft Operations Manager 566
12.4 Summary 586
Index 588