Project Benefits Management: Linking projects to the Business (eBook)

Front cover 1
Project benefits management: Linking your project to the business 4
Copyright page 5
About the authors 6
About the project management essentials series 8
Foreword 10
Acknowledgements 12
How to use this book 14
Contents 16
Chapter 1 Introduction 20
The project lifecycle 20
Aims 21
What is project benefits management? 22
Why benefits management is needed? 24
Benefits management path of success 30
The benefits management lifecycle 35
And remember… 37
Chapter 2 Projects and business 38
Organizational strategy 38
Developing the organizational strategy and identifying projects 41
Economic evaluation of projects 45
Opportunity cost 45
Link to the business 46
And remember… 47
Chapter 3 Benefits concept 48
Benefits concept development 50
Tool: Benefits Mapping Tool 55
Tool: Benefits Matrix 60
Benefits measurement 62
Tool: Benefits Scoring Tool 64
Stakeholder management 67
Benefits realization 69
Handy hints 70
And finally… 70
Chapter 4 Benefits specification – Part 1: linking scope to benefits 72
Defining project scope 72
Tool: CTQ Scope Definition Tool 74
Challenging the project scope 75
Tool: Scope Challenge Checklist 78
Scope and project strategy 81
Scope and business change management 82
Tool: Business Environment Checklist 85
Handy hints 86
And finally… 86
Chapter 5 Benefits specification – Part 2: business case development 88
Value-add and lean thinking 89
Cost estimating 91
Benefits specification and measurement 94
Tool: Benefits Influence Matrix 97
How to write a business case 99
Handy hints 104
And finally… 104
Chapter 6 Benefits realization 106
Realization planning 109
Tool: Benefits Realization Risk Tool 110
Delivery of the explicit benefits 112
Delivery of the implicit benefits 117
Tool: Customer Satisfaction Analysis Tool 119
Benefits sustainability 122
Tool: In Place–In Use Analysis Tool 123
Ending the project – sustaining the business 125
Evaluating success 127
Handy hints 129
And finally… 129
Chapter 7 Short case studies 130
Case study A – the 'personal' project 130
Lessons learnt 133
Case study B – comparing different approaches to business case development 134
Lessons learnt 136
Case study C – the 'question mark' project 137
Lessons learnt 142
Chapter 8 Case Study One: product storage and distribution facility project 144
Situation 144
Potential project 145
Conclusions 149
Lessons learnt 149
Chapter 9 Case Study Two: pharmaceutical facility refurbishment project 150
Situation 150
Business case 156
Delivery 165
Benefits realization 166
Conclusions 168
Lessons learnt 168
Chapter 10 Case Study Three: organizational change programme 170
Situation 170
Business case 170
Delivery 176
Benefits realization 180
Conclusions 186
Lessons learnt 186
Chapter 11 Case Study Four: hurricane preparedness project 188
Situation 188
Business case 189
Delivery 197
Benefits realization 202
Conclusions 205
Lessons learnt 205
Chapter 12 Appendices 206
Appendix 12-1 – 'Why?' Checklist 207
Appendix 12-2 – 'Benefits Realized?' Checklist 208
Appendix 12-3 – Economic Evaluation of Projects 209
Appendix 12-4 – 'How?' Checklist 212
Appendix 12-5 – Business Case Template 215
Appendix 12-6 – Simple Benefits Hierarchy Tool 224
Appendix 12-7 – Roadmap Decision Matrix 225
Appendix 12-8 – Benefits Specification Table 225
Appendix 12-9 – Business Case Tool 226
Appendix 12-10 – Benefits Tracking Tool 227
Appendix 12-11 – Sustainability Checklist 228
Appendix 12-12 – Benefits Realization Plan Tool 229
Appendix 12-13 – Glossary 230
Appendix 12-14 – References 231
Index 232
A 232
B 232
C 232
D 233
E 233
F 233
G 233
H 233
I 233
K 233
L 233
M 233
N 233
O 233
P 233
R 234
S 234
T 234
U 234
V 234
W 234