Business Talk English

Stuart Dean ist als selbstständiger Englischtrainer und Übersetzer für verschiedene renommierte Unternehmen tätig. Nach seinem Studium der Betriebswirtschaft in Großbritannien war er mehrere Jahre im Bereich Marketing auf internationaler Ebene tätig.

LET'S TALK BUSINESS- Tips for effective communication in English- Introducing yourself- Telephoning- Meetings- Negotiations- Presentations- Trade fairs & conferences- Job interviewsTHE CUSTOMER IS KING- Making a good first impression- Showing customer orientation- Follow-up calls- The angry customer - "sorry" is not enough- How to say "no" politely- How to complain successfully- Giving ultimatums and setting deadlinesSOCIAL SITUATIONS- Invitations- Small talk- Hobbies and interests- Eating and drinkingWRITTEN COMMUNICATION- Emails- Text messages- Letters- Agendas & minutes for meetingsAPPENDIX- Internet resources- Common abbreviations- Numbers- English phonetic spelling- English around the world- Index

There are many business situations where you have to introduce yourself and talk about your company and job, for example at meetings, training courses, workshops, and conferences. Introductions can be very difficult, particularly in another language. The language used is fairly formal and the following section will help you be prepared for this. Many of these phrases are also useful in other situations, for example, when socialising.DIFFERENT WAYS OF INTRODUCING YOURSELFEXAMPLESGood morning everyone. My name is Susanne Faulhaber from CSF Systems in Berlin. We develop and market software for the travel industry. I joined the company in 2004. I'm responsible for the company's international sales, which means that I spend most of my time travelling throughout Europe. I manage a team of 6 people.I'm Bernd Schönfelder, Product Manager at Amitek GmbH, where I have been working since 2001. Amitek produces parts for the automotive industry. We are based in Munich and we are one of the largest engineering companies in Bavaria. Before joining Amitek, I worked for a smaller engineering company in Ingolstadt. I'm married with two children aged 4 and 8.I'm Jens Bauer and I work for Arabella Services in Hamburg. The company plans and manages corporate events for large multinational companies. I work in operations and I am responsible for ensuring that events run smoothly and within budget. I have worked at Arabella Services since leaving college in 2005. Hamburg is a great place to live because in my free time I can get into my boat and go sailing. And it gives me the opportunity to go swimming and listen to some great jazz in my free time.

There are many business situations where you have to introduce yourself and talk about your company and job, for example at meetings, training courses, workshops, and conferences. Introductions can be very difficult, particularly in another language. The language used is fairly formal and the following section will help you be prepared for this. Many of these phrases are also useful in other situations, for example, when socialising. Different ways of introducing yourself Examples Good morning everyone. My name is Susanne Faulhaber from CSF Systems in Berlin. We develop and market software for the travel industry. I joined the company in 2004. I'm responsible for the company's international sales, which means that I spend most of my time travelling throughout Europe. I manage a team of 6 people. I'm Bernd Schönfelder, Product Manager at Amitek GmbH, where I have been working since 2001. Amitek produces parts for the automotive industry. We are based in Munich and we are one of the largest engineering companies in Bavaria. Before joining Amitek, I worked for a smaller engineering company in Ingolstadt. I'm married with two children aged 4 and 8. I'm Jens Bauer and I work for Arabella Services in Hamburg. The company plans and manages corporate events for large multinational companies. I work in operations and I am responsible for ensuring that events run smoothly and within budget. I have worked at Arabella Services since leaving college in 2005. Hamburg is a great place to live because in my free time I can get into my boat and go sailing. And it gives me the opportunity to go swimming and listen to some great jazz in my free time.