Evaluation of Employee Assistance Programs

Marvin D Feit, Michael J Holosko

Contents
EAPs: Assessing How They Work



Section I: “State-of-the-Art” of the EAP Field
Economic Change and Social Welfare: Implications for Employees’ Assistance
EAPs in Transition: Purpose and Scope of Services
A Comparative Analysis of In-House and Contractual Employee Assistance Programs
Section II: The Context of EAP Evaluations
Prerequisites for EAP Evaluations: A Case for More Thoughtful Evaluation Planning
Paving the Way for EAP Evaluations: Implications for Social Work
Issues to Consider in Planning Employee Assistance Program Evaluations
Evaluating Employee Assistance Programs: Obstacles, Issues, and Strategies
Evaluating Organizations Through an Employee Assistance Program Using an Organization Development Model
Formative Evaluation of EAPs by Studying Role Perceptions and Organizational Cultures
EAP Benefit and Cost Structure Analysis: A Suggested Estimation Method
A Framework for Evaluating Employee Assistance Programs
Assessing Employment Assistance Programs: Evaluation Typology and Models
Section III: Case Examples of EAP Evaluations
Employee Assistance Program Evaluation in a Federal Government Agency
A Brief Overview of Research Techniques Used to Evaluate Three Employee Assistance Programs Through the Family Service Association of Metropolitan Toronto Experience
The Development and Evaluation of a Case Management System in an Employee Assistance Program
One Organization’s Experience in a Case Management/EAP Program: Implications for Monitoring and Evaluation
Establishing and Evaluating an Industrial Social Work Programme: The Seagram, Amherstburg Experience
Evaluating the Development of Employee Assistance Programs in Rural Communities
Employee Drug and Alcohol Use Estimates: Assessment Styles and Issues
Section IV: Epilogue
Onward and Upward