Russia

Mattock is a freelance consultant and communications trainer and is the author of numerous business books.

Part 1 Preparations: language; a sense of place; a sense of history; working with Russians; packing your bags. Part 2 The journey: useful expressions; Russian behaviour; immigration; view from your car seat (with social interpretations). Part 3 The first 24 hours: survival and comfort; first contact; language - further observations. Part 4 Culture and commercial context: culture; commercial context. Part 5 Yevgenii Mikhailovich: education; army and sport; further education; national pride; the world outside; Russia's image; material matters; muddling through - with a little help; friends and acquaintances; work - loyalty and motivation; Western products, Western ways. Part 6 Negotiation: cross-cultural conversation; Harry presents a case study; notes on real-time negotiation; celebrating. Part 7 Yevgenii at home. Part 8 Phrasebook. Part 9 Western ways (in Russian). Part 10 Appendix.