Hotel Front Office Management

Highlighting emerging trends in hospitality, this edition covers yield management, new legislation, the ADA and the night audit. It also includes a chapter on human resources that covers training, employee empowerment, and hospitality technology - from electronic locks to front office equipment. 'Frontline Realities' describe actual crisis scenarios to solve; 'Hospitality Profiles' introduce professionals from the industry; case histories put material in real-life perspectives; and 'International boxes' highlight hospitality from around the world.