How to Untie a Balloon

With more than 20 years of combined law enforcement, ministry, and executive leadership experience, Ryan Dunlap is an internationally recognized conflict management coach and trainer. He is a Certified Leadership Coach as well as the founder and Chief Conflict Officer at Conflictish, a conflict strategy firm dedicated to helping leaders improve how they lead themselves and others through conflict. He is the creator of The Real Tact Model®, a custom framework for developing conflict competence. To date, he's coached leaders to build their conflict competency around the globe and in several industries including biotech, government, nonprofit, faith-based, healthcare, pharma, education, food & beverage, and commercial construction, among others. Informing Ryan’s conflict expertise is experience as a decorated law enforcement officer. As a former SVU Detective, SWAT Hostage Negotiator, and Crisis Intervention Officer, Ryan has facilitated hundreds of high-stakes interviews, interrogations, and negotiations.  He lives in Atlanta.

Introduction: We’re All Full of Hot Air



Chapter 1: Pressure Points: Recognizing How Pressure Affects You

Chapter 2: Pop Quiz: What Does It Mean To Pop?

Chapter 3: Untying The Knots: The F.I.R.S.T. Steps Framework

Chapter 4: Overinflated Balloon Animal: Navigating Strong Feelings When Under Pressure

Chapter 5: Untangling Your Interests: Needs, Wants, and Everything in Between

Chapter 6: A Deflated Sense of Self: Managing Relationships

Chapter 7: Reading The Air: Finding Situational Clarity and Understanding

Chapter 8: Bouncing Back from a Set Back: Recovering From the Heavy Toll of High-Pressure

Chapter 9: Take a Deep Breath: Prioritizing & Iterating Relief

Chapter 10: Staying Afloat: I Popped, Now What?



Acknowledgments

About the Author