Security Officers and Supervisors

Lawrence J. Fennelly, CSSM, CPOI is an internationally recognized authority on crime prevention, security planning and analysis, and on the study of how environmental factors (CPTED), physical hardware, alarms, lighting, site design, management practices, litigation consultants, security policies and procedures, and guard management contribute to criminal victimization. In 1998, Lawrence was appointed to a 5-year position on the Board of Directors of the International Foundation for Protection Officers (IFPO), elected Chairman in 2019 and is currently on the Advisory Board of the IFPO. Lawrence is a frequent presenter at the annual ASIS International (GSX) Seminar. He was the recipient of the prestigious President’s Award by ASIS International in 2015. Mr. Fennelly was previously employed with Apollo Security, Computershare, Inc., as well as a sergeant at Harvard College, employed by the Harvard University Police Department in Cambridge, Massachusetts. He was trained as a crime prevention specialist and served in this capacity for over 21 years at Harvard. He was also the department’s training officer and assistant court officer. As part of his role as an officer at Harvard, Larry also was a deputy sheriff in both Suffolk and Middlesex counties (Massachusetts). Marianna A. Perry, M.S., CPP is a Certified Protection Professional (CPP) through ASIS International and has 35+ years of progressive experience in law enforcement, physical security, safety and loss control. Marianna received her B.A. Degree from Bellarmine University and her Master’s Degree from Eastern Kentucky University. She is a safety and security consultant and is a frequent presenter at the annual ASIS International (GSX) Seminar. Marianna is a former trooper and detective with the Kentucky State Police and was previously the Director of the National Crime Prevention Institute (NCPI) at the University of Louisville.

PART 1: SECURITY OFFICERS

1. Being a Security Officer is NOT an Easy Job

2. Professionalism

3. The Mission of a Security Officer

4. The Role of the Security Officer

5. Post Orders

6. Ethics and Standards of Conduct

7. What Authority or Power do I have as a Security Officer?

8. Public Relations and the Art of Service: 10 Key Points

9. Productivity: Six Reports

10. Respect

11. How to be Successful

12. Are You Feeling Overwhelmed?

13. Stress and Burnout

14. The Importance of Effective Report Writing

15. Security Officers Who Give Life-Saving Care and Good Samaritan Laws

16. “If you See Something, Say Something™”

17. Physical Security: Ten Things You Should Know

18. Twenty-Five Reasons Why You Need to Obtain a Security Certification

19. Analyzing Risk

20. Master Planning of Physical Systems for Security Officers: Six Points

21. Security Officers and Penguins (Yes, Penguins)

22. The Importance of Effective Communication

23. Ten Key Communication Points for Security Officers

24. Ten Things That Require Zero Talent

25. Six-Point Checklist for Intrusion Detection Systems

26. Six-Point Checklist for Access Control Credentials (Keys/Fobs/Cards)

27. Six-Point Checklist for Security Surveillance Systems

28. Six-Point Checklist for Lights and Lighting

29. Six-Point Checklist for Fences and Walls

30. Six-Point Checklist for Policies and Procedures

31. Six-Point Checklist for Security Officers

32. Six-Point Checklist for Crime Prevention Though Environmental Design (CPTED)

33. Ten Security Books Every Security Officer Should Have on Their Bookshelf

34. Vulnerability Assessment

35. Crime Prevention Strategies That Will Help You with an Assessment

36. Thirty Things Most Book Don’t Tell You to Look for When Doing Vulnerability Assessment

37. The Changing Face of the Security Industry

38. Crime Displacement

39. Using Environmental Design to Increase Security

40. Ten Steps to Reduce Risk

41. Different Types of Risk

42. Techniques for Dealing with Risk

43. Strategies to Reduce Risk

44. The Importance of Signage

45. Safety on the Job

46. The Art of Training

47. Parking Garages and Parking Lot Security: Using CPTED Principles

48. Fifty Things to Consider When Designing Out Crime

49. Incident Report Writing

50. General Safety Rules for Security Officers

51. Communications Device Usage

52. Sexual Harassment

53. Creating a Report

54. Military Time: The 24-Hour Clock

55. The Phonetic Alphabet

56. Using a Fire Extinguisher

57. When Emergency Medical Personnel Arrive, Part 1 Introduction, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI

58. When Emergency Medical Personnel Arrive, Part 2 Facility Manager’s Responsibilities, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI

59. When Emergency Medical Personnel Arrive, Part 3 Human Resources Responsibilities, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI

60. Training

61. Pre-Patrol Intelligence

62. Effective Patrol Techniques

63. Equipment Check

64. Prevention of Crime

65. Crime Analysis

66. Deter, Deny, Delay, Deny

67. Lighting

68. Deterrents

69. Fraternization

70. Bomb Threat Checklist

71. Incident Report Form

72. Target Hardening

73. Grooming and Uniform Standards

74. Risk Management and Security Master Planning for Events and Festivals

75. Active Violence/Active Shooter Guidelines - Run, Hide, Fight

76. Traditional Physical Security Countermeasures (Crime Prevention) vs. Crime Prevention Through Environmental Design (CPTED)

77. Dealing with Difficult People and Situations

78. Motivation

79. Rest, Relaxation and Exercise

80. Legal Liability and Inadequate Security

81. Effective Trainers

82. Five Steps for Violence Prevention

83. Disinformation

84. Vehicular Accidents Involving a Company Vehicle

85. Bullying in the Workplace

86. Burglary – Still the Common Crime

87. Preventing Vehicle Crimes

88. If Something Doesn’t Look Right, Tell Someone!

89. Community Policing

90. Mental Health Issues and CPTED

91. Do You Fear That Your Job Will Become Obsolete?

92. Knowledge and Awareness

93. Proprietary vs. Contract Security Officers

94. Walking and Working Surfaces are Critical for a Safe Work Environment

95. Understanding Crime Issues

96. Crime and Opportunity

97. Security/Situational Awareness

98. Emotional Intelligence

99. Stationary or Post Duty

100. Civil Disturbances, Riots or Protests

101. How to Handle Trespassers

102. Dealing with Homelessness Individuals

103. Suspicious Mail or Packages

104. Artificial Intelligence (AI) and Security

105. Smart Devices and Network Safety and Security

106. Robots and Drones in the Security Industry

107. What You Should Know About NFPA 730®

108. Video Analytics

109. Checklist of Parking Lot or Garage Security Solutions

110. Naloxone for an Opioid Overdose

111. License Plate Reader Technology

112. Physical Security

113. What’s the Difference Between a Security Officer and a Security Guard?

114. Police Officers vs. Security Officers

115. Investigations: Luck or Skill?

116. Testifying in Court

117. Suspect and Vehicle Descriptions

118. The Broken Window Theory: Controlling Physical Deterioration and Disorder

119. Proactive vs. Reactive Security for an Effective Security Process

120. Patrolling in Hazardous Areas

121. Marijuana and the Security Industry

122. Identity Theft

123. Insider Threats

124. The Culture of Security

125. The Security Officer of the Future

PART TWO: SECURITY SUPERVISORS AND MANAGERS

126. The Leader as an Agent of Change

127. Security Supervisors

128. Security Managers

129. Recruiting, Hiring and Orientation for Security Officers

130. Effective Security Officer Scheduling

131. Developing a Security Budget

132. How to Design a 5-Year Plan

133. Sexual Harassment – Additional Supervisor Responsibilities

134. Managing a Multigenerational Workforce

135. How to Engage and Empower Security Officers

136. 100 Things Security Supervisors and Managers Need to Know

137. Facility Security Plan

138. Cross-Training

139. Building an Effective Security Team

140. Female Security Officers

141. What Does Employee Turnover Really Cost?

142. Diversity, Equity, and Inclusion in the Security Industry

143. Dealing with the Press or News Media after an On-Site Incident

144. Managing in the Age of Technology

145. Leadership vs. Management

146. How Secure is Your Security Operation?

147. U.S. Bureau of Labor Statistics: Security Guards (aka: Security Officers)

148. Change and the Visionary

149. Raising the Bar for Security Officers

150. There is Hope for the Future of the Security Industry