Align Client and Provider Perspectives - Lionel Haas

Blick ins Buch

Align Client and Provider Perspectives (eBook)

Best Practices in IT Outsourcing

Lionel Haas (Autor)

eBook Download: PDF

2018 | 1st ed. 2018
XVI, 198 Seiten
Springer International Publishing (Verlag)
978-3-319-92064-1 (ISBN)

Lese- und Medienproben

Ebook-Leseprobe (PDF)

This book develops a common understanding between the client and the provider in each of the four stages of strategic outsourcing. These stages range from discovery, where the parties envision their future collaboration; planning, where they lay the ground work for the contract and the project; building, where they effectively carry out the work; and lastly to running, where they orchestrate the relationship on a daily basis to ensure that the new, enlarged company achieves the results sought. In a simple yet direct style, it highlights the dos and don'ts the parties should bear in mind at each stage of the process and combines both the client's and the provider's perspectives by comparing their respective involvement at each stage of the process and considering, equally, their obligations in establishing a balanced relationship.

The book is primarily intended for those in the private sector with experience of dealing with complex outsourcing situations and who are looking for the small or bigger differentiators that will support their decisions and actions. The target audiences include, on the client side: CCOs, CIOs, lawyers, procurement managers, outsourcing consultants and IT Service managers and, on the provider side: account managers, bid managers, outsourcing project managers, operation managers and service managers. However, it is also useful for anybody involved in outsourcing who is seeking to develop a global understanding of the main processes and roles upstream and downstream in the chain.

Lionel Haas is an outsourcing specialist with 25 years of experience acquired with top tier clients and IT provider organisations in key positions of the outsourcing value chain: consulting, offering, contracting, project, operations and service management. He is currently employed by Swisscom, shaping multi-million deals that span the whole stack of services from the lowest IT and application operation layers to industry-specific application management and business process outsourcings, with a special focus on banking and healthcare. Lionel Haas holds a BSc in Computer Science from the Conservatoire National des Arts et M?tiers and an MBA from the University of Phoenix.

Lionel Haas is an outsourcing specialist with 25 years of experience acquired with top tier clients and IT provider organisations in key positions of the outsourcing value chain: consulting, offering, contracting, project, operations and service management. He is currently employed by Swisscom, shaping multi-million deals that span the whole stack of services from the lowest IT and application operation layers to industry-specific application management and business process outsourcings, with a special focus on banking and healthcare. Lionel Haas holds a BSc in Computer Science from the Conservatoire National des Arts et Métiers and an MBA from the University of Phoenix.

1 Introduction.- 2 Discovery Phase: The Offer.- 3 Planning Phase: The Contract.- 4 Building Phase: The Project.- 5 Running Phase: The Operations.

Erscheint lt. Verlag	11.8.2018
Zusatzinfo	XVI, 198 p.
Verlagsort	Cham
Sprache	englisch
Themenwelt	Mathematik / Informatik ► Informatik
	Recht / Steuern ► Allgemeines / Lexika
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
Schlagworte	software creation and management • software development • Software engineering • software functional properties • software measurement
ISBN-10	3-319-92064-2 / 3319920642
ISBN-13	978-3-319-92064-1 / 9783319920641

Haben Sie eine Frage zum Produkt?

PDF (Wasserzeichen)
Größe: 5,7 MB

DRM: Digitales Wasserzeichen
Dieses eBook enthält ein digitales Wasserzeichen und ist damit für Sie personalisiert. Bei einer missbräuchlichen Weitergabe des eBooks an Dritte ist eine Rückverfolgung an die Quelle möglich.

Dateiformat: PDF (Portable Document Format)
Mit einem festen Seitenlayout eignet sich die PDF besonders für Fachbücher mit Spalten, Tabellen und Abbildungen. Eine PDF kann auf fast allen Geräten angezeigt werden, ist aber für kleine Displays (Smartphone, eReader) nur eingeschränkt geeignet.

Systemvoraussetzungen:
PC/Mac: Mit einem PC oder Mac können Sie dieses eBook lesen. Sie benötigen dafür einen PDF-Viewer - z.B. den Adobe Reader oder Adobe Digital Editions.
eReader: Dieses eBook kann mit (fast) allen eBook-Readern gelesen werden. Mit dem amazon-Kindle ist es aber nicht kompatibel.
Smartphone/Tablet: Egal ob Apple oder Android, dieses eBook können Sie lesen. Sie benötigen dafür einen PDF-Viewer - z.B. die kostenlose Adobe Digital Editions-App.

Buying eBooks from abroad
For tax law reasons we can sell eBooks just within Germany and Switzerland. Regrettably we cannot fulfill eBook-orders from other countries.

Print-Ausgabe

Buch | Hardcover

53,49 €