The Community Planning Handbook

This book will help telephone professionals to:

- Reduce on-the-job telephone stress

- Enhance telephone communications skills

- Build stronger customer relationships over the telephone

- Learn practical, common sense telephone strategies that really work

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Growing numbers of residents are getting involved with professionals in shaping their local environment, and there is now a powerful menu of tools available, from design workshops to electronic maps. The Community Planning Handbook is the essential starting point for all those involved: planners and local authorities, architects and other practitioners, community workers, students and local residents. It features an accessible how-to-do-it style, best practice information on effective methods, and international scope and relevance. Tips, checklists and sample documents help readers to get started quickly, learn from others' experience and to select the approach best suited to their situation. The glossary, bibliography and contact details provide quick access to further information and support. This fully updated new edition contains extra material on following up after community engagement activities.