Balanced Scorecard Step-by-Step (eBook)

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector, and not-for-profit. He can be reached at (760) 918-5990.

Foreword.

Acknowledgments.

Preface.

PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED
SCORECARD.

Chapter 1. Performance Measurement and the Need for a Balanced
Scorecard.

Chapter 2. Balanced Scorecard as an Enduring Management Tool.

PART TWO: STEP-BY-STEP DEVELOPMENT OF THE BALANCED SCORECARD.

Chapter 3. Getting Started.

Chapter 4. Mission, Values, Vision, and Strategy.

Chapter 5. Developing Performance Objectives and Measures.

Chapter 6. Finalizing Measures and Developing Cause and Effect
Linkages.

Chapter 7. Setting Targets and Prioritizing Initiatives.

PART THREE: EMBEDDING THE BALANCED SCORECARD IN THE ORGANIZATION'S
MANAGEMENT SYSTEM.

Chapter 8. Cascading the Balanced Scorecard to Build Organizational
Alignment.

Chapter 9. Using the Balanced Scorecard to Strategically Allocate
Resources.

Chapter 10. Linking Rewards to Performance: The Balanced Scorecard
and Compensation.

PART FOUR: SUSTAINING BALANCED SCORECARD SUCCESS.

Chapter 11. Reporting Balanced Scorecard Results.

Chapter 12. Maintaining the Balanced Scorecard.

PART FIVE: BALANCED SCORECARDS IN THE PUBLIC AND NOT-FOR-PROFIT
SECTORS AND CONCLUDING THOUGHTS ON SCORECARD SUCCESS.

Chapter 13. Balanced Scorecards in the Public and Not-for-Profit
Sectors.

Chapter 14. Concluding Thoughts on Balanced Scorecard
Success.

Index.

"Paul Niven's latest book Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results was written to fill the considerable void that exists between Balanced Scorecard theory and application" (BetterManagement.com, March 2002)