Retailers Guide to Claims Brought by Customers and Employees

DWF is a business law firm with a distinctive approach, providing a comprehensive range of legal services to corporate bodies, public sector institutions and private individuals. It has 1400 members of staff across its offices in Birmingham, Leeds, Liverpool, London, Manchester, Newcastle and Preston. Our company mission is to deliver straightforward practical advice which cuts through to the results our clients need; keeping things simple and telling it like it is. We do this by deploying experts who are leaders in their fields and know the legal terrain intimately. They are attentive listeners and problem solvers, able to anticipate obstacles and help our clients plot a true course for their business. Our legal teams are arranged under seven core Practice Groups, providing a broad range of expertise which enable us to meet the varied needs of our clients. These Practice Groups are Commercial & Corporate Law, Banking & Finance, Litigation, Real Estate, Insurance, Employment & Pensions and Private Client. We align ourselves with our clients through cross-practice group sector groups which reflect the specific service needs of our clients in those sectors These sector groups include Financial Services, Energy & Infrastructure, Food Manufacturing, Healthcare, Outsourcing & Technology, Public Sector, Education, Recruitment, Retail, Transport & Logistics, Insurance and Real Estate. At the heart of the way we deliver these services are our values. Living our values is about ensuring that everyone within DWF knows how they can make a difference in the right way for our people, clients, communities and the environment as we deliver on our business strategy and achieve our top 30 aspirations and beyond. Innes Ebert joined DWF in their insurance department in October 2009. Previously she was a partner at Vizards and then Weightmans. She has over 18 years of experience in defending EL and PL personal injury claims and specialises in stress, back injury and work related upper limb disorder cases. Innes has a particular interest in retail claims and is the co-editor of Retailers - The Law Affecting Customers and Employees. John is a Director in DWF's Personal Injury team. He is based in London and specialises in defending high profile cases against Local Authorities and most notably during 2010 has worked extensively on the industrial disease "trigger litigation". John qualified in 1977 and has 30 years' experience of handling liability claims against local authorities, and has handled many of the leading cases in this field. He joined DWF LLP in January 2009 and continues to defend claims brought against local authorities. He is also co-editor of the book, "Local Authority Liability", now in its 4th edition.