Routledge Handbook of Risk, Crisis, and Disaster Communication

Brooke Fisher Liu is a professor in the Department of Communication at the University of Maryland. Her research investigates how government messages, media, and interpersonal communication can contribute to individual and community resilience from disasters. Dr. Liu’s research has been supported by a variety of US government agencies including the Food and Drug Administration, National Science Foundation, Department of Homeland Security, and the National Oceanic and Atmospheric Administration. She is the co-founder and former editor of the Journal of International Crisis and Risk Communication Research. Dr. Liu co-founded and co-directs the University of Maryland Pandemic Readiness Initiative. Amisha Mehta is a Professor in the School of Advertising, Marketing and Public Relations, Faculty of Business and Law at QUT, Brisbane, Australia. She specializes in risk and crisis communication and trust, applying this expertise in emerging industries and corporate, health, and natural hazard emergencies. Amisha actively works with industry and her research has been translated into national policy. She has received a number of individual, team, and national awards for teaching and research.

Handbook Introduction: Laying the Foundation for Risk, Crisis, and Disaster Communication Research and Practice

Brooke Fisher Liu and Amisha Mehta

Part I: Foundations

Section I Introduction

Brooke Fisher Liu and Amisha Mehta

1. Theories of Crisis Communication

Sora Kim, Emma K. Bishop, and Charles Yu Yang

2. Expanding Theories of Risk and Disaster Communication: Integrating Instructional Communication

Timothy L. Sellnow and Deanna D. Sellnow

3. The “Gray” in Discerning Right from Wrong: Navigating Ethical Obligations Through Relativism in Crisis and Disaster Communication

Olivia Truban, Victoria McDermott, and Matthew W. Seeger

4. Teaching Crisis Communication: History, Traditions, and Future Opportunities

Olivia Truban and Brooke Fisher Liu

5. Best Practices in Crisis and Disaster Communication

Matthew W. Seeger and Andreas Schwarz

Part II: Communicating About Climate and Weather

Section II Introduction

Amisha Mehta and Brooke Fisher Liu

6. Building and Maintaining Relationships that Protect Communities: The Importance of Relationships within the Weather Enterprise

Anita Atwell Seate

7. Examining the Role of Corporate Climate Change Communications

Rosalynn A. Vasquez

8. Visual Design as a Facilitator of Risk Observance: Optimizing Message Reception and Memorability for Increased Public Engagement

Amitabh Verma, Yan Jin, and Brooke Fisher Liu

9. Alerts and Warnings in Emergency Communication

Erica D. Kuligowski, Jeannette Sutton, Michele Olson, and Lauren B. Cain

10. Community Disaster Resilience and Communication: Models, Existing Research, and Next Steps

Lindsey P. Vázquez, Ernest A. Eshun, and J. Brian Houston

11. Communicating About Weather in Australia: Leveraging Intersections Between Emergency Operations and the Frontline to Guide Future Practice

Kath Ryan, Major General Jake Ellwood, and Amisha Mehta

Part III: Communicating About Ongoing and Novel Risks, Crises, and Disasters

Section III Introduction

Amisha Mehta and Brooke Fisher Liu

12. Ripples, Waves, and Riptides: Reconceptualizing Wicked, Novel, and Ongoing Crises as Prolonged Crises

Audra Diers-Lawson and Grace Omondi

13. Organizations and the Crisis of Trust: The Challenges and Opportunities of Declining Institutional and Informational Trust

Toni G. L. A. van der Meer, Yan Jin, Anna Brosius, Victoria Marie McDermott, Xuerong Lu, and Amisha Mehta

14. Advancing Methodologies for Hurricane Disaster Research Using Social Media Data

Emina Herovic, Caerwyn Hartten, Emily Walpole, Katherine Johnson, Cameron Busser, and the National Institute of Standards and Technology

15. Longitudinal Studies of Risk Perceptions and Behavioral Responses for Natural Hazards

Julie L. Demuth, Rebecca E. Morss, Gabrielle Wong-Parodi, Andrea Schumacher, Hugh Walpole, and Natalie Herbert

16. From a Characteristic to a Construct: Exploring the Cascading Effects of (In)Consistent Messages

Castle Williamsberg and Gina Eosco

17. When Rumors Take Hold in Crisis Communication: Statements by Politicians and Authorities during Crises

Henrik Olinder

Part IV: Communicating with Diverse Publics and Audiences

Section IV Introduction

Brooke Fisher Liu and Amisha Mehta

18. Health Literacy and Community Engagement Insights Applied to Public Health Emergencies Can Ensure Equitable, Useful Information for Protective Actions

Cynthia Baur and Christine E. Prue

19. Integrating Mental Health in Disaster Communication Theory and Practice

J. Suzanne Horsley and Daphne S. Cain

20. Internal Communication

An-Sofie Claeys and Ellen Soens

21. Why and How We Trust: A Systematic Review of the Role Played by Trust in Crisis, Risk, and Disaster Communication Studies in Eastern and Western Cultures

Yi-Hui Christine Huang, Jie Sun, Ruoheng Liu, Qinxian Cai, Haodong Liu, and Leyi Zhang

22. Praxis, Opportunities, and Recommendations: Reflecting on Political Crisis Communication in Africa

Nana Kwame Osei Fordjour, Godwin Etse Sikanku, and Eric Opoku Mensah

23. Migrant Populations

Bengt Johansson and James Rhys Edwards

24. Bridging Research and Practice for Impact: Behavioral Science in Action for Effective Risk, Crisis, and Disaster Communication

JungKyu Rhys Lim and Jimena Llopis

Handbook Conclusion: Trajectory of Future Research and Practice in Risk, Crisis, and Disaster Communication

Amisha Mehta and Brooke Fisher Liu