Lean Six Sigma for Service
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Seiten
2003
McGraw-Hill Inc.,US (Verlag)
978-0-07-143635-9 (ISBN)
McGraw-Hill Inc.,US (Verlag)
978-0-07-143635-9 (ISBN)
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Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services
Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.
Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:
Reduce service costs by 30 to 60 percent
Improve service delivery time by 50 percent
Expand capacity by 20 percent without adding staff
Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.
Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:
Reduce service costs by 30 to 60 percent
Improve service delivery time by 50 percent
Expand capacity by 20 percent without adding staff
Michael L. George is founder and President of The George Group, the largest Lean Six Sigma consulting practice in the United States. He wrote the successful and influential Lean Six Sigma, also published by McGraw-Hill.
| Verlagsort | New York |
|---|---|
| Sprache | englisch |
| Themenwelt | Schulbuch / Wörterbuch |
| Naturwissenschaften ► Chemie ► Technische Chemie | |
| Technik | |
| Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion | |
| ISBN-10 | 0-07-143635-9 / 0071436359 |
| ISBN-13 | 978-0-07-143635-9 / 9780071436359 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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