Routledge Handbook on Information Technology in Government

Yu-Che Chen is the director of the Global Digital Governance Lab and associate professor of digital governance in the School of Public Administration at University of Nebraska at Omaha. His current research interests are collaborative digital governance, big data analytics, cyberinfrastructure, smart city, and digital government performance. Michael J. Ahn is an assistant professor of public policy and public affairs in UMass Boston’s McCormack Graduate School of Policy and Global Studies. His research interests include: digital government, technological innovations in government, public policy communication, and public affairs education. Michael’s current research projects on digital government focus on topics such as civic technology, smart city, technology-enabled government call centers, social media use in government, and the effectiveness of IT training in public administration programs.

Introduction

Chapter 1: The Promises and Opportunities of Information Technology in Government

Section I: Theories of Information Technology (IT) Innovations in Government

Chapter 2: Transforming Government Services over Time: Meanings, Impacts, and Implications for Citizen – Government Relationships

Chapter 3: Information Policies: Value-oriented, Instrumental and Managerial Choices for Governing an Information Society

Chapter 4: An Integrative Framework for Effective Use of Information and Communication Technologies (ICTs) for Collaborative Public Service Networks

Chapter 5: Using System Dynamics for the Analysis of Complex Social Problems and Public Policy Alternatives: Fundamentals and Recommendations

Section II: Emerging Technologies and Their Applications for Government

Chapter 6: Big data and local performance management: the Experience of Kansas City, Missouri

Chapter 7: Mobile Location Based Service (LBS) Apps for Public Sector: Prospects and Challenges

Chapter 8: Internet of Things for Public Service: Innovative Practice in China

Chapter 9: Big Data Analysis on Public Opinion: A Case Study on the Policy Formation of Free Economic Pilot Zones in Taiwan

Section III: Technology-enabled Cross-boundary Collaboration and Governance

Chapter 10: Citizen Trust in Government as a Two-way Process: The Role of Government Performance, E-Government and Citizen Attributes

Chapter 11: Social Media Communication Modes in Government

Chapter 12: Resident-Government Engagement via New Technologies

Chapter 13: Civic Hacking: Citizens Creating New Digital Government Interfaces

Section IV: Advancement of Democratic Accountability and Public Values

Chapter 14: Catching On and Catching Up: Developments and Challenges in E-Participation in Major U.S. Cities

Chapter 15: Navigating the Open Government Comfort Zone for the Effective Use of Open Data

Chapter 16: Technology, Transparency, and Local Government: Assessing the Opportunities and Challenges

Chapter 17: Protection of Personally Identifiable Information in Government: A Survey of US Regulatory Framework and Emerging Technological Challenges

Chapter 18: An Exploratory Study of E-participation Technology Adoption by Citizens

Section V: Advancement of Public Service through Technological Innovations

Chapter 19: Providing Critical Emergency Communications via Social Media Platforms: Multiple Case Study

Chapter 20: An Analysis of Main Attributes for Governance in Smart Cities

Chapter 21: Cyberinfrastructure for Collaborative Scientific Networks: Institutional Design and Management Strategies

Chapter 22: E-Government in China

Chapter 23: E-government Innovations in South Korea: Lessons from the Leading E-government Nation

Conclusion

Chapter 24: Conclusion – The Future of Information Technology and Government